Support status report 18-01-2013

As of 2013-01-18 00:00:53.027183, there are 189 open tickets in EMI SUs, of which:
    1 assigned,
    50 in progress,
    132 on hold,
    0 reopened,
    6 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (VOMS) "error message in voms-proxy-init is unclear"
   SLA check: OK (Assigned on: 2013-01-15 12:56:02. To be taken in charge before 2013-02-05 12:56:02)

Of the 1 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

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Topic revision: r1 - 2013-01-18 - unknown
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