Support status report 18-5-2012

As of 2012-05-18 00:01:02.167262, there are 235 open tickets in EMI SUs, of which:
    3 assigned,
    78 in progress,
    139 on hold,
    5 reopened,
    10 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    1 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (LFC Development) "EMI LFC mysql configuration"
   SLA check: OK (Assigned on: 2012-05-17 08:47:07. To be taken in charge before 2012-06-07 09:00:00)

   (Information System Development) "Is BDII_HTTP_URL and BDII_FCR still used in yaim"
   SLA check: OK (Assigned on: 2012-05-15 08:40:31. To be taken in charge before 2012-06-05 09:00:00)

Of the 2 less urgent tickets, 0 violate the SLA 

urgent :
   (DPM Development) "Nagios test are failing after Stage Rollout"
   SLA check: OK (Assigned on: 2012-05-15 16:05:12. To be taken in charge before 2012-05-22 16:05:12)

Of the 1 urgent tickets, 0 violate the SLA 

PLEASE close all tickets which are solved with EMI-2 as soon as it is released!!

-- MathildeRomberg - 18-May-2012

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Topic revision: r1 - 2012-05-18 - unknown
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