Support status report 18-11-2011


As of 2011-11-18 14:26:57.287410, there are 177 open tickets in EMI SUs, of which:
    6 assigned,
    60 in progress,
    90 on hold,
    3 reopened,
    18 waiting for reply.

The tickets in assigned include:

    0 top priority,
    0 very urgent,
    0 urgent,
    6 less urgent.

Assigned ticket detail (per priority):

less urgent :
        (Information System Development) "problem with org.gstat.Site probe (sam-nagios)" https://ggus.eu/tech/ticket_show.php?ticket=76559
        SLA check: OK (Assigned on: 2011-11-17 15:21:04. To be taken in charge before 2011-12-08 15:21:04)

        (lcg_util Development) "SUs time zone needed" https://ggus.eu/tech/ticket_show.php?ticket=76475
        SLA check: OK (Assigned on: 2011-11-15 15:22:09. To be taken in charge before 2011-12-06 15:22:09)

        (FTS Development) "SUs time zone needed" https://ggus.eu/tech/ticket_show.php?ticket=76455
        SLA check: OK (Assigned on: 2011-11-15 15:22:02. To be taken in charge before 2011-12-06 15:22:02)

        (AMGA) "SUs time zone needed" https://ggus.eu/tech/ticket_show.php?ticket=76444
        SLA check: OK (Assigned on: 2011-11-15 15:20:27. To be taken in charge before 2011-12-06 15:20:27)

        (Information System Development) "bdii tmpfs fills up and silently fails" https://ggus.eu/tech/ticket_show.php?ticket=76337
        SLA check: OK (Assigned on: 2011-11-15 10:41:11. To be taken in charge before 2011-12-06 10:41:11)

        (gLite Hydra) "Hydra service administration" https://ggus.eu/tech/ticket_show.php?ticket=76138
        SLA check: OK (Assigned on: 2011-11-14 15:55:16. To be taken in charge before 2011-12-05 15:55:16)

Of the 6 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 18-Nov-2011

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Topic revision: r1 - 2011-11-18 - unknown
 
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