Support status report 19-04-2013

As of 2013-04-19 00:00:49.102440, there are 167 open tickets in EMI SUs, of which:
    6 assigned,
    37 in progress,
    119 on hold,
    1 reopened,
    4 waiting for reply.

The tickets in assigned include:
   
    0 top priority,
    0 very urgent,
    1 urgent,
    5 less urgent.

Assigned ticket detail (per priority):

less urgent :
        (CREAM-BLAH) "CREAM CE (lease) java exceptions should be handled correctly" https://ggus.eu/tech/ticket_show.php?ticket=93438
        SLA check: OK (Assigned on: 2013-04-18 13:51:49. To be taken in charge before 2013-05-09 13:51:49)

        (StoRM) "STORM EMI-3: yaim doesn't properly write the namespace.xml" https://ggus.eu/tech/ticket_show.php?ticket=93361
        SLA check: OK (Assigned on: 2013-04-16 12:45:12. To be taken in charge before 2013-05-07 12:45:12)

        (gLite WMS) "glite-wms-check-daemons.cron restarts ICE when not needed on wms 3.5.0" https://ggus.eu/tech/ticket_show.php?ticket=93140
        SLA check: OK (Assigned on: 2013-04-05 14:20:23. To be taken in charge before 2013-04-26 14:20:23)

        (DPM Development) "Negative space patch affecting the bdii" https://ggus.eu/tech/ticket_show.php?ticket=93026
        SLA check: OK (Assigned on: 2013-04-18 19:49:50. To be taken in charge before 2013-05-10 09:00:00)

        (gLite WMS) "EMI2 WMS Proxy exception: The delegated Proxy has expired" https://ggus.eu/tech/ticket_show.php?ticket=92871
        SLA check: OK (Assigned on: 2013-04-16 13:42:17. To be taken in charge before 2013-05-07 13:42:17)

Of the 5 less urgent tickets, 0 violate the SLA

urgent :
        (gLite Java Security) "Transfer to CREAM fails due to wrong user DN handling" https://ggus.eu/tech/ticket_show.php?ticket=90129
        SLA check: OK (Assigned on: 2013-04-17 09:59:57. To be taken in charge before 2013-04-24 09:59:57)

Of the 1 urgent tickets, 0 violate the SLA

Tickets to be discussed:

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Topic revision: r1 - 2013-04-21 - unknown
 
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