Support status report 19-08-11

The ticket status as of 19/08/2011 09:00 is the following:
There are
133 open tickets in EMI SUs, of which

11 assigned,
22 in progress,
76 on hold,
 2 reopened,
22 waiting for reply.

The tickets in assigned include
         0 in top priority,

         0 in very urgent,

         0 urgent,

        11 less urgent.


Tickets to be discussed:

https://ggus.eu/tech/ticket_show.php?ticket=70320 SU: gLite Security,
less urgent, state: assigned, not touched since May 6, 2011, no reaction
to my request from August 2, 2011  --> SLA violation

https://ggus.eu/tech/ticket_show.php?ticket=70691 SU: gLite Security,
less urgent, state: assigned, not touched since May 25, 2011, no
reaction to my request from August 2, 2011  --> SLA violation

https://ggus.eu/tech/ticket_show.php?ticket=71372 SU: gLite Security,
less urgent, state: assigned to this SU since June 15, --> SLA violation

https://ggus.eu/tech/ticket_show.php?ticket=72752 SU: gLite Security,
less urgent, state: assigned, not worked on since July 20, 2011 --> SLA
violation

https://ggus.eu/tech/ticket_show.php?ticket=72843 SU: StoRM, less
urgent, state: assigned, not worked on since July 21, 2011 --> SLA violation

https://ggus.eu/tech/ticket_show.php?ticket=72983, SU: gLite WMS, less
urgent, state: assigned, not touched since July 28, 2011, no reaction on
my request to change the status --> SLA violation

https://ggus.eu/tech/ticket_show.php?ticket=72997 SU: StoRM, less
urgent, state:assigned, not touched since August 2, 2011 --> SLA violation

https://ggus.eu/tech/ticket_show.php?ticket=73102 SU: Information System
Development, less urgent, not worked on since August 3, 2011 --> close
to SLA violation

https://ggus.eu/tech/ticket_show.php?ticket=73172 - was close to SLA
violation at 9:00 this morning, status was changed at 9:43

https://ggus.eu/tech/ticket_show.php?ticket=70195 - has priority very
urgent but nothing has happened since two months (also true for the
related Savannah ticket)

https://ggus.eu/tech/ticket_show.php?ticket=71251 is waiting for reply
since five weeks

https://ggus.eu/tech/ticket_show.php?ticket=72323, urgent, in progress,
seems to be stuck as it was assigned to DPM development but now someone
who can change "pointers in the EMI release pages" is needed to proceed.

https://ggus.eu/tech/ticket_show.php?ticket=71455 - state "in progress"
but related Savannah ticket exists. The related ticket needs to be
filled in the "related issue field" and the status should be set to "on
hold"

-- AndreaCeccanti - 31-Aug-2011


This topic: EMI > WebHome > EmiSa1 > TSA15 > TSA15WeeklyTicketStatus > SupportStatusReport190811
Topic revision: r1 - 2011-08-31 - AndreaCeccantiExCern
 
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