Support status report 20-4-2012


As of 2012-04-20 00:01:02.740343, there are 237 open tickets in EMI SUs, of which:
    4 assigned,
    78 in progress,
    137 on hold,
    6 reopened,
    12 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    3 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite WMS) "WMS: proxy renewal issue" https://ggus.eu/tech/ticket_show.php?ticket=81247
   SLA check: OK (Assigned on: 2012-04-16 13:58:03. To be taken in charge before 2012-05-07 13:58:03)

   (gLite WMS) "LB sequence numbers not incremented by LogMonitor" https://ggus.eu/tech/ticket_show.php?ticket=80855
   SLA check: OK (Assigned on: 2012-04-03 16:10:12. To be taken in charge before 2012-04-24 16:10:12)

   (gLite WMS) "can't get a EMI WMS to accept jobs - jobRegister() method silent failure" https://ggus.eu/tech/ticket_show.php?ticket=80293
   SLA check: OK (Assigned on: 2012-04-03 15:49:15. To be taken in charge before 2012-04-24 15:49:15)

Of the 3 less urgent tickets, 0 violate the SLA 

urgent :
   (Information System Development) "GEANT issue affects site-bdii performance" https://ggus.eu/tech/ticket_show.php?ticket=81235
   SLA check: OK (Assigned on: 2012-04-13 16:36:16. To be taken in charge before 2012-04-20 16:36:16)

Of the 1 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 20-Apr-2012

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Topic revision: r1 - 2012-04-20 - unknown
 
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