Support status report 20-7-2012

As of 2012-07-20 00:00:48.575893, there are 179 open tickets in EMI SUs, of which:
    3 assigned,
    52 in progress,
    107 on hold,
    1 reopened,
    16 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    0 urgent,
    3 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (VOMS-Admin) "VOMS yaim configuration restricts tomcat heap memory to 2048MB" https://ggus.eu/tech/ticket_show.php?ticket=84242
   SLA check: OK (Assigned on: 2012-07-16 10:47:38. To be taken in charge before 2012-08-06 10:47:38)

   (lcg_util Development) "Change in status of StatusOfBringOnlineRequest reported by gfal python API" https://ggus.eu/tech/ticket_show.php?ticket=84027
   SLA check: OK (Assigned on: 2012-07-11 09:43:28. To be taken in charge before 2012-08-01 09:43:28)

   (VOMS-Admin) "iphone and voms server" https://ggus.eu/tech/ticket_show.php?ticket=80613
   SLA check: OK (Assigned on: 2012-07-18 16:50:09. To be taken in charge before 2012-08-08 16:50:09)

Of the 3 less urgent tickets, 0 violate the SLA 


Tickets to be discussed:

There are 22 open tickets which are older than 1 year. PLEASE for those tickets listed below either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:

-- MathildeRomberg - 20-Jul-2012

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Topic revision: r2 - 2012-07-22 - DoinaCristinaAiftimiei
 
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