Support status report 21-9-2012

As of 2012-09-21 00:00:50.322637, there are 177 open tickets in EMI SUs, of which:
    2 assigned,
    53 in progress,
    109 on hold,
    1 reopened,
    12 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (CREAM-BLAH) " location on EMI2 CREAM CE"
   SLA check: OK (Assigned on: 2012-09-20 17:18:47. To be taken in charge before 2012-10-11 17:18:47)

   (gLite WMS) "Permission problem on WMS using proxy from different VO"
   SLA check: OK (Assigned on: 2012-09-15 13:45:03. To be taken in charge before 2012-10-08 09:00:00)

Of the 2 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

There are 30 open tickets which are older than 1 year. PLEASE for those tickets listed below either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:

-- MathildeRomberg - 21-Sep-2012

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Topic revision: r1 - 2012-09-21 - unknown
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