Support status report 21-10-11

As of 2011-10-21 14:14:24.388637, there are 167 open tickets in EMI SUs, of which:
    8 assigned,
    45 in progress,
    97 on hold,
    2 reopened,
    15 waiting for reply.

The tickets in assigned include:

    0 top priority,
    0 very urgent,
    2 urgent,
    6 less urgent.

Assigned ticket detail (per priority):

urgent :
        (ARC) "ARC1 publishing SubCluster info"
        SLA check: OK (Assigned on: 2011-10-18 13:45:23. To be taken in charge before 2011-10-25 13:45:23)

        (Information System Development) "documentation of org.bdii.* metrics"
        SLA VIOLATION: Delay: 3 work days (Assigned on: 2011-10-12 13:54:55. Had to be taken in charge before 2011-10-19 13:54:55)

Of the 2 urgent tickets, 1 violate the SLA 

less urgent :
        (CREAM-BLAH) "Feature request: customizable DB name for CREAM"
        SLA check: OK (Assigned on: 2011-10-21 12:47:18. To be taken in charge before 2011-11-11 12:47:18)

        (gLite Security) "RFC: Apply patch to lcmaps-plugins-c-pep to allow for direct GT4/GT5 gsi-authz interfacing to Argus"
        SLA check: OK (Assigned on: 2011-10-21 11:29:05. To be taken in charge before 2011-11-11 11:29:05)

        (lcg_util Development) "lcg-* commands in glite 3.2 produce growing SENT.log TEST.log RECV.log"
        SLA check: OK (Assigned on: 2011-10-19 12:58:54. To be taken in charge before 2011-11-09 12:58:54)

        (FTS Development) "FTS directory creation failure"
        SLA check: OK (Assigned on: 2011-10-17 09:45:50. To be taken in charge before 2011-11-07 09:45:50)

        (gLite L&B) "-W- EventLogger::condor_submit_ok_event(...): L&B call got an error (1416). Waiting 30 seconds and trying again."
        SLA check: OK (Assigned on: 2011-10-05 13:12:43. To be taken in charge before 2011-10-26 13:12:43)

        (Information System Development) "bug in glite-info-plugin-fcr-2.0.1-1.sl5.noarch"
        SLA check: OK (Assigned on: 2011-10-03 12:25:49. To be taken in charge before 2011-10-24 12:25:49)

Of the 6 less urgent tickets, 0 violate the SLA

Tickets to be discussed:

-- MathildeRomberg - 21-Oct-2011

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Topic revision: r1 - 2011-10-21 - unknown
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