Support status report 21-12-2012


As of 2012-12-21 00:00:54.133467, there are 192 open tickets in EMI SUs, of which:
    2 assigned,
    45 in progress,
    135 on hold,
    1 reopened,
    9 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite WMS) "EMI repository contains a devil RPM" https://ggus.eu/tech/ticket_show.php?ticket=79890
   SLA check: OK (Assigned on: 2012-12-03 20:21:44. To be taken in charge before 2012-12-25 09:00:00)

Of the 1 less urgent tickets, 0 violate the SLA 

urgent :
   (ARC) "missing documentation / instructions on how to build a working arc client from source" https://ggus.eu/tech/ticket_show.php?ticket=89567
   SLA check: OK (Assigned on: 2012-12-18 16:23:20. To be taken in charge before 2012-12-25 16:23:20)

Of the 1 urgent tickets, 0 violate the SLA 




Tickets to be discussed:

As of 2012-12-21 00:01:05.183942 the following tickets are in on-hold status but don't have a related issue registered in GGUS.
ARC                   : https://ggus.eu/tech/ticket_show.php?ticket=86508 ( 31  days old ) less urgent     on hold         "Site BDII Nagios checks against ARC 2 Site BDII connect to the wrong port/query wrong parameters"
ARC                   : https://ggus.eu/tech/ticket_show.php?ticket=85032 ( 132 days old ) less urgent     on hold         "ARC Support for DQ2 dataset names in job descriptions"
CREAM-BLAH            : https://ggus.eu/tech/ticket_show.php?ticket=84989 ( 134 days old ) urgent          on hold         "PBS (Torque) unresponsive when CREAM-CEs are attached"
CREAM-BLAH            : https://ggus.eu/tech/ticket_show.php?ticket=82902 ( 197 days old ) less urgent     on hold         "GlueCEPolicyMaxSlotsPerJob must reflect the actual value of the maximum number of slots per job"
CREAM-BLAH            : https://ggus.eu/tech/ticket_show.php?ticket=79805 ( 293 days old ) less urgent     on hold         "CREAM CE blocked dispatching jobs"
CREAM-BLAH            : https://ggus.eu/tech/ticket_show.php?ticket=78907 ( 318 days old ) less urgent     on hold         "CREAM support for SLURM"
CREAM-BLAH            : https://ggus.eu/tech/ticket_show.php?ticket=74338 ( 80  days old ) less urgent     on hold         "YAIM configuration does not work with HA Torque"
DPM Development       : https://ggus.eu/tech/ticket_show.php?ticket=82886 ( 197 days old ) less urgent     on hold         "emi2 - DPM dependences and installation"
EMI UI                : https://ggus.eu/tech/ticket_show.php?ticket=74673 ( 189 days old ) less urgent     on hold         "UI_TAR YAIM config issue with function config_crl (central_certs)"
FTS Development       : https://ggus.eu/tech/ticket_show.php?ticket=89056 ( 20  days old ) less urgent     on hold         "Missing dependencies of nagios-plugins-fts package"
FTS Development       : https://ggus.eu/tech/ticket_show.php?ticket=85456 ( 115 days old ) less urgent     on hold         "RFE: FTS to log IP address of (gridftp) servers"
StoRM                 : https://ggus.eu/tech/ticket_show.php?ticket=73094 ( 506 days old ) less urgent     on hold         "FTS/StoRM Unhelpful error message if VOMS attributes expired"
UNICORE-Server        : https://ggus.eu/tech/ticket_show.php?ticket=83341 ( 185 days old ) less urgent     on hold         "UMD Verification: UNICORE TSI's tsi.properties is missing"
gLite Torque Utils    : https://ggus.eu/tech/ticket_show.php?ticket=76571 ( 398 days old ) less urgent     on hold         "important yaim config for torque apparently missing"
gLite WMS             : https://ggus.eu/tech/ticket_show.php?ticket=80855 ( 261 days old ) less urgent     on hold         "LB sequence numbers not incremented by LogMonitor"
lcg_util Development  : https://ggus.eu/tech/ticket_show.php?ticket=81101 ( 253 days old ) urgent          on hold         "Support of protocols in lcg-cp"

PLEASE be aware of the fact that 2nd level support is filling in the ETA fields of new "very urgent" tickets and they monitor how EMI meets the ETA

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Topic revision: r1 - 2012-12-21 - unknown
 
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