Support status report 22-02-2013

As of 2013-02-22 00:00:55.923265, there are 202 open tickets in EMI SUs, of which:
    4 assigned,
    44 in progress,
    147 on hold,
    0 reopened,
    7 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    0 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (CREAM-BLAH) "CREAM-CE RPM package sets wrong permissions on /var/cream_sandbox" https://ggus.eu/tech/ticket_show.php?ticket=91688
   SLA check: OK (Assigned on: 2013-02-21 13:25:02. To be taken in charge before 2013-03-14 13:25:02)

   (CREAM-BLAH) "CREAMCE probe command line arguments" https://ggus.eu/tech/ticket_show.php?ticket=91683
   SLA check: OK (Assigned on: 2013-02-21 11:06:39. To be taken in charge before 2013-03-14 11:06:39)

   (LFC Development) "Missing LFC tests" https://ggus.eu/tech/ticket_show.php?ticket=91628
   SLA check: OK (Assigned on: 2013-02-19 11:20:47. To be taken in charge before 2013-03-12 11:20:47)

   (CREAM-BLAH) "How to parser old cream glite-blparser-pbs log file to accounting" https://ggus.eu/tech/ticket_show.php?ticket=90224
   SLA check: OK (Assigned on: 2013-02-21 10:16:57. To be taken in charge before 2013-03-14 10:16:57)

Of the 4 less urgent tickets, 0 violate the SLA 



Tickets to be discussed:

EGI has added a comment to the following tickets that it expects them to be solved with the first EMI-3 release:

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Topic revision: r2 - 2013-02-22 - unknown
 
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