Support status report 22-07-11

The ticket status as of 22/07/2011 15:20 is the following:
There are
119 open tickets in EMI SUs, of which

12 assigned,
40 in progress,
50 on hold,
  1 reopened,
16 waiting for reply.

The tickets in assigned include
       0 in top priority,
       0 in very urgent,
       4 urgent,
       8 less urgent.

Tickets to be discussed:  is of priority very 
urgent and hasn't been worked on for three months (since April 22, 2011) and   are still in 
"assign" and haven't been touched since more than three months

EMI Release mangement Tickets contain 2 Tickets in "assigned" since two 
weeks (,

-- MathildeRomberg - 31-Aug-2011

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Topic revision: r2 - 2011-08-31 - unknown
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