Support status report 24-2-2012

As of 2012-02-24 08:28:13.317728, there are 197 open tickets in EMI SUs, of which:
    4 assigned,
    54 in progress,
    118 on hold,
    2 reopened,
    19 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    2 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (lcg_util Development) "lcg-la and lcg-lg does not work for a long SURL"
   SLA check: OK (Assigned on: 2012-02-10 11:10:25. To be taken in charge before 2012-03-02 11:10:25)

   (dCache Support) "Unable to get files"
   SLA check: OK (Assigned on: 2012-02-23 23:07:32. To be taken in charge before 2012-03-16 09:00:00)

Of the 2 less urgent tickets, 0 violate the SLA 

urgent :
   (VOMS-Admin) "Error about MembershipCheckerTask in logs"
   SLA check: OK (Assigned on: 2012-02-23 17:53:59. To be taken in charge before 2012-03-01 17:53:59)

   (Information System Development) "BDII: make size of tmpfs for /var/run/bdii/db configurable"
   SLA check: OK (Assigned on: 2012-02-21 16:00:29. To be taken in charge before 2012-02-28 16:00:29)

Of the 2 urgent tickets, 0 violate the SLA 

Tickets to be discussed: none

-- MathildeRomberg - 24-Feb-2012

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Topic revision: r1 - 2012-02-24 - unknown
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