Support status report 23-3-2012


As of 2012-03-23 00:01:05.861120, there are 244 open tickets in EMI SUs, of which:
    7 assigned,
    83 in progress,
    133 on hold,
    5 reopened,
    16 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    2 urgent,
    5 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (LFC Development) "Could not secure the connection" https://ggus.eu/tech/ticket_show.php?ticket=80536
   SLA check: OK (Assigned on: 2012-03-22 17:43:19. To be taken in charge before 2012-04-12 17:43:19)

   (VOMS) "VOMS probe for nagios needed" https://ggus.eu/tech/ticket_show.php?ticket=80498
   SLA check: OK (Assigned on: 2012-03-21 17:20:11. To be taken in charge before 2012-04-11 17:20:11)

   (caNL) "test ticket for caNL" https://ggus.eu/tech/ticket_show.php?ticket=80424
   SLA check: OK (Assigned on: 2012-03-20 16:27:22. To be taken in charge before 2012-04-10 16:27:22)

   (gLite WMS) "[sr #126822] T1_IT_CNAF JobRobot errors" https://ggus.eu/tech/ticket_show.php?ticket=79858
   SLA check: OK (Assigned on: 2012-03-19 14:46:11. To be taken in charge before 2012-04-09 14:46:11)

   (gLite Torque Utils) "Strange behaviour of Maui with respect to MPI jobs" https://ggus.eu/tech/ticket_show.php?ticket=57828
   SLA VIOLATION: Delay: 188 work days (Assigned on: 2011-06-14 16:44:51. Had to be taken in charge before 2011-07-05 16:44:51)

Of the 5 less urgent tickets, 1 violate the SLA 

urgent :
   (Information System Development) "[Verification] - Resource BDII not working on EMI LFC oracle" https://ggus.eu/tech/ticket_show.php?ticket=80472
   SLA check: OK (Assigned on: 2012-03-21 12:44:12. To be taken in charge before 2012-03-28 12:44:12)

   (Information System Development) "top-level bdii is getting overloaded" https://ggus.eu/tech/ticket_show.php?ticket=80222
   SLA VIOLATION: Delay: 2 work days (Assigned on: 2012-03-14 10:04:21. Had to be taken in charge before 2012-03-21 10:04:21)

Of the 2 urgent tickets, 1 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 23-Mar-2012

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Topic revision: r2 - 2012-03-23 - unknown
 
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