Support status report 23-11-2012

As of 2012-11-23 00:00:57.095412, there are 197 open tickets in EMI SUs, of which:
    13 assigned,
    71 in progress,
    108 on hold,
    2 reopened,
    3 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    2 urgent,
    11 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (VOMS) "VOMS_DB_DEPLOY has no default value" https://ggus.eu/tech/ticket_show.php?ticket=88608
   SLA check: OK (Assigned on: 2012-11-19 17:25:33. To be taken in charge before 2012-12-10 17:25:33)

   (StoRM) "FTS3 transfers fail to Storm SEs when specifying destination space token" https://ggus.eu/tech/ticket_show.php?ticket=88607
   SLA check: OK (Assigned on: 2012-11-21 11:02:11. To be taken in charge before 2012-12-12 11:02:11)

   (gLite WMS) "glite-wms-ice doesn't create a console log file" https://ggus.eu/tech/ticket_show.php?ticket=88572
   SLA check: OK (Assigned on: 2012-11-19 15:44:14. To be taken in charge before 2012-12-10 15:44:14)

   (VOMS) "voms-server possible memory error" https://ggus.eu/tech/ticket_show.php?ticket=88504
   SLA check: OK (Assigned on: 2012-11-15 15:03:07. To be taken in charge before 2012-12-06 15:03:07)

   (VOMS) "Another remote NULL pointer crash in voms-server" https://ggus.eu/tech/ticket_show.php?ticket=88503
   SLA check: OK (Assigned on: 2012-11-15 15:07:27. To be taken in charge before 2012-12-06 15:07:27)

   (VOMS) "Remote segfault in voms-server (Empty request NULL pointer dereference)" https://ggus.eu/tech/ticket_show.php?ticket=88458
   SLA check: OK (Assigned on: 2012-11-13 14:20:11. To be taken in charge before 2012-12-04 14:20:11)

   (gLite L&B) "Non FHS location for logs" https://ggus.eu/tech/ticket_show.php?ticket=88439
   SLA check: OK (Assigned on: 2012-11-13 14:40:33. To be taken in charge before 2012-12-04 14:40:33)

   (DPM Development) "checksum in DPM" https://ggus.eu/tech/ticket_show.php?ticket=88431
   SLA check: OK (Assigned on: 2012-11-22 14:55:38. To be taken in charge before 2012-12-13 14:55:38)

   (VOMS) "voms-server runs as root unnecessarily" https://ggus.eu/tech/ticket_show.php?ticket=88360
   SLA check: OK (Assigned on: 2012-11-09 11:03:27. To be taken in charge before 2012-11-30 11:03:27)

   (VOMS) "Some daemon parameters to voms-server work incorrectly" https://ggus.eu/tech/ticket_show.php?ticket=88146
   SLA check: OK (Assigned on: 2012-11-08 17:15:33. To be taken in charge before 2012-11-29 17:15:33)

   (VOMS) "voms-server-debuginfo package is un-installable" https://ggus.eu/tech/ticket_show.php?ticket=88143
   SLA check: OK (Assigned on: 2012-11-08 17:35:46. To be taken in charge before 2012-11-29 17:35:46)

Of the 11 less urgent tickets, 0 violate the SLA 

urgent :
   (gLite Torque Utils) "Munge problems" https://ggus.eu/tech/ticket_show.php?ticket=88731
   SLA check: OK (Assigned on: 2012-11-22 09:34:56. To be taken in charge before 2012-11-29 09:34:56)

   (VOMS) "VOMS: The voms-proxy-* tools do not check for Subject Alt Names in the vomsd service certificate" https://ggus.eu/tech/ticket_show.php?ticket=88605
   SLA check: OK (Assigned on: 2012-11-19 16:34:13. To be taken in charge before 2012-11-26 16:34:13)

Of the 2 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

PLEASE be aware of the fact that 2nd level support is filling in the ETA fields of new "very urgent" tickets and they monitor how EMI meets the ETA

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Topic revision: r1 - 2012-11-23 - unknown
 
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