Support status report 24-8-2012

As of 2012-08-24 00:00:48.801065, there are 175 open tickets in EMI SUs, of which:
    3 assigned,
    52 in progress,
    107 on hold,
    1 reopened,
    12 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    2 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (VOMS) "EMI-1 voms-proxy-init incomplete error messages"
   SLA check: OK (Assigned on: 2012-08-08 21:46:40. To be taken in charge before 2012-08-30 09:00:00)

Of the 1 less urgent tickets, 0 violate the SLA 

urgent :
   (CREAM-BLAH) "epel repository conflict"
   SLA check: OK (Assigned on: 2012-08-22 10:21:58. To be taken in charge before 2012-08-29 10:21:58)

   (CREAM-BLAH) "CREAM-CE hangs"
   SLA check: OK (Assigned on: 2012-08-21 10:05:56. To be taken in charge before 2012-08-28 10:05:56)

Of the 2 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

There are 29 open tickets which are older than 1 year. PLEASE for those tickets listed below either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:

other Tickets waiting for a reaction from supporters:

-- MathildeRomberg - 24-Aug-2012

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Topic revision: r1 - 2012-08-24 - unknown
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