Support status report 25-01-2013

As of 2013-01-25 00:00:54.253495, there are 191 open tickets in EMI SUs, of which:
    5 assigned,
    51 in progress,
    130 on hold,
    0 reopened,
    5 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    2 urgent,
    3 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (CREAM-BLAH) "Please update SAM WN-SoftVer tests to take into account the EMI2 tarball" https://ggus.eu/tech/ticket_show.php?ticket=90768
   SLA check: OK (Assigned on: 2013-01-24 15:10:45. To be taken in charge before 2013-02-14 15:10:45)

   (dCache Support) "This test ticket has been raised for testing GGUS interfaces after a GGUS release." https://ggus.eu/tech/ticket_show.php?ticket=90711
   SLA check: OK (Assigned on: 2013-01-23 09:25:18. To be taken in charge before 2013-02-13 09:25:18)

   (VOMS) "error message in voms-proxy-init is unclear" https://ggus.eu/tech/ticket_show.php?ticket=90411
   SLA check: OK (Assigned on: 2013-01-15 12:56:02. To be taken in charge before 2013-02-05 12:56:02)

Of the 3 less urgent tickets, 0 violate the SLA 

urgent :
   (DPM Development) "DPM 1.8.5 : /etc/sysconfig/dpm-gsiftp provided at wrong location by RPM" https://ggus.eu/tech/ticket_show.php?ticket=90641
   SLA check: OK (Assigned on: 2013-01-23 15:12:02. To be taken in charge before 2013-01-30 15:12:02)

   (DPM Development) "Negative used space published by SE" https://ggus.eu/tech/ticket_show.php?ticket=90219
   SLA check: OK (Assigned on: 2013-01-23 13:31:00. To be taken in charge before 2013-01-30 13:31:00)

Of the 2 urgent tickets, 0 violate the SLA 


Tickets to be discussed:

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Topic revision: r1 - 2013-01-25 - unknown
 
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