Support status report 25-11-2011


As of 2011-11-25 12:38:20.326565, there are 183 open tickets in EMI SUs, of which:
    9 assigned,
    60 in progress,
    93 on hold,
    3 reopened,
    18 waiting for reply.

The tickets in assigned include:

    0 top priority,
    1 very urgent,
    0 urgent,
    8 less urgent.

Assigned ticket detail (per priority):

very urgent :
        (LFC Development) "LFC Bad Magic Number problem" https://ggus.eu/tech/ticket_show.php?ticket=76562
        SLA VIOLATION: Delay: 3 work days (Assigned on: 2011-11-18 15:00:28. Had to be taken in charge before 2011-11-22 15:00:28)

Of the 1 very urgent tickets, 1 violate the SLA 

less urgent :
        (LFC Development) "LFC metrics" https://ggus.eu/tech/ticket_show.php?ticket=76722
        SLA check: OK (Assigned on: 2011-11-22 14:30:40. To be taken in charge before 2011-12-13 14:30:40)

        (gLite Yaim Core) "glexec error on cream" https://ggus.eu/tech/ticket_show.php?ticket=76686
        SLA check: OK (Assigned on: 2011-11-24 14:25:19. To be taken in charge before 2011-12-15 14:25:19)

        (lcg_util Development) "SUs time zone needed" https://ggus.eu/tech/ticket_show.php?ticket=76475
        SLA check: OK (Assigned on: 2011-11-15 15:22:09. To be taken in charge before 2011-12-06 15:22:09)

        (FTS Development) "SUs time zone needed" https://ggus.eu/tech/ticket_show.php?ticket=76455
        SLA check: OK (Assigned on: 2011-11-15 15:22:02. To be taken in charge before 2011-12-06 15:22:02)

        (AMGA) "SUs time zone needed" https://ggus.eu/tech/ticket_show.php?ticket=76444
        SLA check: OK (Assigned on: 2011-11-15 15:20:27. To be taken in charge before 2011-12-06 15:20:27)

        (Information System Development) "bdii tmpfs fills up and silently fails" https://ggus.eu/tech/ticket_show.php?ticket=76337
        SLA check: OK (Assigned on: 2011-11-15 10:41:11. To be taken in charge before 2011-12-06 10:41:11)

        (gLite Hydra) "Hydra service administration" https://ggus.eu/tech/ticket_show.php?ticket=76138
        SLA check: OK (Assigned on: 2011-11-14 15:55:16. To be taken in charge before 2011-12-05 15:55:16)

        (lcg_util Development) "Redundancy of SE using lcg-cr command " https://ggus.eu/tech/ticket_show.php?ticket=73806
        SLA check: OK (Assigned on: 2011-11-23 15:15:09. To be taken in charge before 2011-12-14 15:15:09)

Of the 8 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 25-Nov-2011

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Topic revision: r2 - 2011-11-25 - unknown
 
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