Support status report 26-04-2013

As of 2013-04-26 00:00:48.501989, there are 169 open tickets in EMI SUs, of which:
    4 assigned,
    39 in progress,
    121 on hold,
    1 reopened,
    4 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (ARGUS) "EMI.argus.sl6.x86_64-1.6.0 Stage Rollout minor issue ???"
   SLA check: OK (Assigned on: 2013-04-22 08:59:23. To be taken in charge before 2013-05-13 09:00:00)

   (DPM Development) "UMD Verification: DPM documentation does not describes ARGUS support"
   SLA check: OK (Assigned on: 2013-04-19 08:28:17. To be taken in charge before 2013-05-10 09:00:00)

   (CREAM-BLAH) "CREAM CE (lease) java exceptions should be handled correctly"
   SLA check: OK (Assigned on: 2013-04-18 13:51:49. To be taken in charge before 2013-05-09 13:51:49)

   (DPM Development) "Negative space patch affecting the bdii"
   SLA check: OK (Assigned on: 2013-04-18 19:49:50. To be taken in charge before 2013-05-10 09:00:00)

Of the 4 less urgent tickets, 0 violate the SLA 

PLEASE, for each open ticket in the support unit(s) you are responsible for proceed as follows before April 30, 2013:

- in case a solution has been released with EMI-3 or one of its update releases, close the ticket as solved

- in case a solution will not be implemented at all, close the ticket as unsolved

- in case a solution will be implemented in your product after the end of EMI, state this in the ticket with a realistic date, when it will be fixed (fill in ETA)

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Topic revision: r1 - 2013-04-26 - unknown
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