Support status report 26-08-11

As of 2011-08-25 21:21:56.967323, there are 136 open tickets in EMI SUs, of which:
    6 assigned,
    30 in progress,
    77 on hold,
    2 reopened,
    21 waiting for reply.

The tickets in assigned include:

    0 top priority,
    1 very urgent,
    2 urgent,
    3 less urgent.

Assigned ticket detail (per priority):

very urgent :
    (Information System Development) "GlueCEStateWaitingJobs: 444444 with cream 1.13.1 and torque (released by UMD)" https://ggus.eu/tech/ticket_show.php?ticket=72975
    SLA check: OK (Assigned on: 2011-08-24 13:53:11. To be taken in charge before 2011-08-26 13:53:11)

Of the 1 very urgent tickets, 0 violate the SLA

urgent :
    (gLite WMS) "EMI-1 WMS ICE queryStats tool broken" https://ggus.eu/tech/ticket_show.php?ticket=73662
    SLA check: OK (Assigned on: 2011-08-19 22:01:55. To be taken in charge before 2011-08-29 09:00:00)

    (gLite WMS) "EMI-1 WMS ICE queryDb tool broken" https://ggus.eu/tech/ticket_show.php?ticket=73658
    SLA check: OK (Assigned on: 2011-08-19 21:31:06. To be taken in charge before 2011-08-29 09:00:00)

Of the 2 urgent tickets, 0 violate the SLA

less urgent :
    (EMI) "emi-bdii-top-1.0.0-1.sl5.x86_64" https://ggus.eu/tech/ticket_show.php?ticket=73823
    SLA check: OK (Assigned on: 2011-08-25 17:05:22. To be taken in charge before 2011-09-15 17:05:22)

    (gLite WMS) "Warning message in glite-wms-wmproxy-3.3.3-0.sl5" https://ggus.eu/tech/ticket_show.php?ticket=73725
    SLA check: OK (Assigned on: 2011-08-22 15:15:53. To be taken in charge before 2011-09-12 15:15:53)

    (Information System Development) "FTS Problem" https://ggus.eu/tech/ticket_show.php?ticket=73331
    SLA check: OK (Assigned on: 2011-08-09 13:49:41. To be taken in charge before 2011-08-30 13:49:41)

Of the 3 less urgent tickets, 0 violate the SLA

Tickets to be discussed:

https://ggus.eu/tech/ticket_show.php?ticket=70195, Responsible Unit: gLite WMS, priority: very urgent, Status: on hold
Neither this ticket nor the related savannah ticket has been worked on since June 10, 2011 

-- AndreaCeccanti - 31-Aug-2011

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Topic revision: r2 - 2011-08-31 - unknown
 
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