Support status report 19-10-2012

As of 2012-10-26 00:00:49.765038, there are 177 open tickets in EMI SUs, of which:
    7 assigned,
    64 in progress,
    102 on hold,
    1 reopened,
    3 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    1 very urgent,
    1 urgent,
    5 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite WMS) "Different behaviour between PrologueArguments and EpilogueArguments in JDL" https://ggus.eu/tech/ticket_show.php?ticket=87807
   SLA check: OK (Assigned on: 2012-10-25 15:35:32. To be taken in charge before 2012-11-15 15:35:32)

   (dCache Support) "This test ticket has been raised for testing GGUS interfaces after a GGUS release." https://ggus.eu/tech/ticket_show.php?ticket=87751
   SLA check: OK (Assigned on: 2012-10-24 08:16:27. To be taken in charge before 2012-11-14 09:00:00)

   (gLite WMS) "ISBfiles are not removed after being uncompressed" https://ggus.eu/tech/ticket_show.php?ticket=87533
   SLA check: OK (Assigned on: 2012-10-18 12:40:28. To be taken in charge before 2012-11-08 12:40:28)

   (gLite WMS) "EMI1 WMS 3.3.8 (from Staged Rollout): glite-lb-purge.cron" https://ggus.eu/tech/ticket_show.php?ticket=87328
   SLA check: OK (Assigned on: 2012-10-13 13:08:25. To be taken in charge before 2012-11-05 09:00:00)

   (gLite L&B) "EMI2 CREAMCE - machine runs out of inodes due to dglogd.log files" https://ggus.eu/tech/ticket_show.php?ticket=87264
   SLA check: OK (Assigned on: 2012-10-12 14:46:15. To be taken in charge before 2012-11-02 14:46:15)

Of the 5 less urgent tickets, 0 violate the SLA 

urgent :
   (gLite WMS) "Proxy exception: Unable to get Not Before date from Proxy" https://ggus.eu/tech/ticket_show.php?ticket=87802
   SLA check: OK (Assigned on: 2012-10-25 14:22:55. To be taken in charge before 2012-11-01 14:22:55)

Of the 1 urgent tickets, 0 violate the SLA 

very urgent :
   (gLite WMS) "EMI 2 WMS problem" https://ggus.eu/tech/ticket_show.php?ticket=87774
   SLA check: OK (Assigned on: 2012-10-24 14:22:39. To be taken in charge before 2012-10-26 14:22:39)

Of the 1 very urgent tickets, 0 violate the SLA 


Tickets to be discussed:

There are 27 open tickets which are older than 1 year. PLEASE for those tickets listed below either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:

There are tickets which haben't been touched for more than 3 month. Please give a status update for those:

-- MathildeRomberg - 26-Oct-2012

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Topic revision: r1 - 2012-10-26 - unknown
 
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