Producing EMI support status report, please be patient...

Support status report 27-1-2012

As of 2012-01-27 10:07:08.722802, there are 174 open tickets in EMI SUs, of which:
    2 assigned,
    54 in progress,
    97 on hold,
    2 reopened,
    19 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite WMS) "WMS 3.3.4 ice.log file information (from Staged Rollout)"
   SLA check: OK (Assigned on: 2012-01-20 15:44:11. To be taken in charge before 2012-02-10 15:44:11)

   (VOMS) "(EMI) VOMS functionality"
   SLA check: OK (Assigned on: 2012-01-18 11:36:33. To be taken in charge before 2012-02-08 11:36:33)

Of the 2 less urgent tickets, 0 violate the SLA 

from the new EMI SUs there are
   *, state assigned, gLite Torque Utils, urgent, assigned  2012-01-26    10:38; SLA ok
   *, state assigned, gLite Torque Utils, less urgent, assigned  2011-12-27    13:58; SLA VIOLATION
   *, state assigned, gLite Torque Utils, less urgent, assigned 2011-09-15    12:59; SLA VIOLATION

Tickets to be discussed:

-- MathildeRomberg - 27-Jan-2012

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Topic revision: r2 - 2012-01-27 - unknown
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