Support status report 27-4-2012

As of 2012-04-27 08:55, there are 226 open tickets in EMI SUs, of which:
    3 assigned,
    75 in progress,
    130 on hold,
    5 reopened,
    13 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    3 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite WMS) "WMS: proxy renewal issue"
   SLA check: OK (Assigned on: 2012-04-16 13:58:03. To be taken in charge before 2012-05-07 13:58:03)

   (VOMS) "VOMS: static default ordering for FQANs"
   SLA check: OK (Assigned on: 2012-04-24 06:24:12. To be taken in charge before 2012-05-15 06:24:12)

   (lcg_util Development) "Unable to get files"
   SLA check: OK (Assigned on: 2012-04-26 10:28:15. To be taken in charge before 2012-05-17 10:28:15)

Of the 3 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

Very old tickets, which should get attention:

-- MathildeRomberg - 27-Apr-2012

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Topic revision: r1 - 2012-04-27 - unknown
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