Support status report 28-9-2012

As of 2012-09-28 00:00:56.137297, there are 185 open tickets in EMI SUs, of which:
    5 assigned,
    57 in progress,
    109 on hold,
    1 reopened,
    13 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    1 very urgent,
    2 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (CREAM-BLAH) "xxx_local_submit_attributes.sh location on EMI2 CREAM CE" https://ggus.eu/tech/ticket_show.php?ticket=86144
   SLA check: OK (Assigned on: 2012-09-20 17:18:47. To be taken in charge before 2012-10-11 17:18:47)

   (gLite WMS) "Permission problem on WMS using proxy from different VO" https://ggus.eu/tech/ticket_show.php?ticket=86094
   SLA check: OK (Assigned on: 2012-09-15 13:45:03. To be taken in charge before 2012-10-08 09:00:00)

Of the 2 less urgent tickets, 0 violate the SLA 

urgent :
   (gLite Java Security) "Trustmanager uses wrong oid for draft rfc proxies" https://ggus.eu/tech/ticket_show.php?ticket=86470
   SLA check: OK (Assigned on: 2012-09-27 13:46:54. To be taken in charge before 2012-10-04 13:46:54)

   (Gridsite) "memory leaks in libgridsite.so.1.7.21, function GRSTx509CreateProxyRequest" https://ggus.eu/tech/ticket_show.php?ticket=86453
   SLA check: OK (Assigned on: 2012-09-27 13:55:20. To be taken in charge before 2012-10-04 13:55:20)

Of the 2 urgent tickets, 0 violate the SLA 

very urgent :
   (Gridsite) "EMI-1 WMS proxy cleanup bug" https://ggus.eu/tech/ticket_show.php?ticket=86359
   SLA check: OK (Assigned on: 2012-09-27 13:44:44. To be taken in charge before 2012-10-01 13:44:44)

Of the 1 very urgent tickets, 0 violate the SLA 


-- MathildeRomberg - 29-Sep-2012

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Topic revision: r1 - 2012-09-29 - unknown
 
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