Support status report 29-03-2013

As of 2013-03-29 00:00:48.769328, there are 175 open tickets in EMI SUs, of which:
    4 assigned,
    51 in progress,
    115 on hold,
    1 reopened,
    4 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    1 urgent,
    3 less urgent.

Assigned ticket detail (per priority):

less urgent :
        (Information System Development) "Problems removing glue2 entries in site-bdii"
        SLA check: OK (Assigned on: 2013-03-28 14:10:50. To be taken in charge before 2013-04-18 14:10:50)

        (DPM Development) "wiki for: how to remove a VO from DPM"
        SLA check: OK (Assigned on: 2013-03-12 14:14:03. To be taken in charge before 2013-04-02 14:14:03)
        (lcg_util Development) "WN replication tests in emi-nagios"
        SLA check: OK (Assigned on: 2013-03-18 11:39:42. To be taken in charge before 2013-04-08 11:39:42)

Of the 3 less urgent tickets, 0 violate the SLA

urgent :
        (CREAM-BLAH) "NAGIOS  *eu.egi.sec.EMI-1* failed on"
        SLA check: OK (Assigned on: 2013-03-25 17:01:29. To be taken in charge before 2013-04-01 17:01:29)

Of the 1 urgent tickets, 0 violate the SLA

Tickets to be discussed:

EGI has added a comment to the following tickets that it expects them to be solved with the first EMI-3 release - but they are not yet closed: PLEASE take care of them:

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Topic revision: r2 - 2013-03-31 - unknown
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