Support status report 29-6-2012

As of 2012-06-29 00:00:52.529026, there are 187 open tickets in EMI SUs, of which:
    1 assigned,
    70 in progress,
    104 on hold,
    3 reopened,
    9 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite Security) "UMD Verification: fetch-crl segfault in"
   SLA check: OK (Assigned on: 2012-06-20 09:24:06. To be taken in charge before 2012-07-11 09:24:06)

Of the 1 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

  •, gLite Hydra, less urgent, waiting for reply from a supporter, the user is seeking for a confirmation that these procedures will indeed be documented in the EMI release, and ... PLEASE react.
  •, LFC Development, less urgent, waiting for reply from a supporter, the user says "that a helpful error message and maybe a a bit of better logging would be the solution to this ticket." PLEASE react.

There are still 21 open tickets which are older than 1 year ...

-- MathildeRomberg - 29-Jun-2012

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Topic revision: r3 - 2012-07-02 - unknown
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