Support status report 29-07-11

The ticket status as of 29/07/2011 11:00 is the following:
There are
120 open tickets in EMI SUs, of which

15 assigned,
39 in progress,
51 on hold,
 1 reopened,
14 waiting for reply.

The tickets in assigned include
        0 in top priority,
        1 in very urgent,
          https://ggus.eu/tech/ticket_show.php?ticket=72850
          has been assigned to gLite Security on 26/07 and
          hasn't been looked at by the SU

        5 urgent,
        9 less urgent.


Tickets to be discussed:
https://ggus.eu/tech/ticket_show.php?ticket=72850 (see above)

https://ggus.eu/tech/ticket_show.php?ticket=65880, priority very urgent,
status "on hold" but no link to a bug tracker ticket nor any news since
January 2011

https://ggus.eu/tech/ticket_show.php?ticket=68238  is of priority very
urgent and hasn't been worked on for three months (since April 22, 2011)

https://ggus.eu/tech/ticket_show.php?ticket=69623   is still in
"assign" and hasn't been touched since more than three months

-- AndreaCeccanti - 31-Aug-2011

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Topic revision: r1 - 2011-08-31 - AndreaCeccantiExCern
 
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