Support status report 29-07-11

The ticket status as of 29/07/2011 11:00 is the following:
There are
120 open tickets in EMI SUs, of which

15 assigned,
39 in progress,
51 on hold,
 1 reopened,
14 waiting for reply.

The tickets in assigned include
        0 in top priority,
        1 in very urgent,

          has been assigned to gLite Security on 26/07 and
          hasn't been looked at by the SU

        5 urgent,
        9 less urgent.

Tickets to be discussed: (see above), priority very urgent,
status "on hold" but no link to a bug tracker ticket nor any news since
January 2011  is of priority very
urgent and hasn't been worked on for three months (since April 22, 2011)   is still in
"assign" and hasn't been touched since more than three months

-- AndreaCeccanti - 31-Aug-2011

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Topic revision: r1 - 2011-08-31 - AndreaCeccantiExCern
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