Support status report 29-09-11

As of 2011-09-30 15:58:44.065938, there are 161 open tickets in EMI SUs, of which:
    5 assigned,
    42 in progress,
    93 on hold,
    2 reopened,
    19 waiting for reply.

The tickets in assigned include:

    0 top priority,
    0 very urgent,
    0 urgent,
    5 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (VOMS-Admin) "VOMS Admin UI requests (trim spaces & edit DN)" https://ggus.eu/tech/ticket_show.php?ticket=74747
   SLA check: OK (Assigned on: 2011-09-28 16:24:17. To be taken in charge before 2011-10-19 16:24:17)

   (gLite WMS) "-W- EventLogger::condor_submit_ok_event(...): L&B call got an error (1416). Waiting 30 seconds and trying again." https://ggus.eu/tech/ticket_show.php?ticket=74746
   SLA check: OK (Assigned on: 2011-09-30 09:12:08. To be taken in charge before 2011-10-21 09:12:08)

   (VOMS-Admin) "reopenning ticket #73008" https://ggus.eu/tech/ticket_show.php?ticket=74736
   SLA check: OK (Assigned on: 2011-09-28 11:39:59. To be taken in charge before 2011-10-19 11:39:59)

   (Information System Development) "BDII_top filtering out some resources" https://ggus.eu/tech/ticket_show.php?ticket=74708
   SLA check: OK (Assigned on: 2011-09-28 09:53:25. To be taken in charge before 2011-10-19 09:53:25)

   (DPM Development) "SRMv1 to be removed from gLite DPM box" https://ggus.eu/tech/ticket_show.php?ticket=73647
   SLA VIOLATION: Delay: 4 work days (Assigned on: 2011-09-06 14:13:55. Had to be taken in charge before 2011-09-27 14:13:55)

Of the 5 less urgent tickets, 1 violate the SLA 

-- AndreaCeccanti - 30-Sep-2011


This topic: EMI > SupportStatusReport290911
Topic revision: r1 - 2011-09-30 - AndreaCeccantiExCern
 
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