Support status report 30-3-2012

As of 2012-03-30 00:01:00.238738, there are 227 open tickets in EMI SUs, of which:
    2 assigned,
    73 in progress,
    131 on hold,
    4 reopened,
    17 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
        (LFC Development) "Could not secure the connection"
        SLA check: OK (Assigned on: 2012-03-22 17:43:19. To be taken in charge before 2012-04-12 17:43:19)

        (VOMS) "VOMS probe for nagios needed"
        SLA check: OK (Assigned on: 2012-03-21 17:20:11. To be taken in charge before 2012-04-11 17:20:11)

Of the 2 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 30-Mar-2012

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Topic revision: r1 - 2012-03-30 - unknown
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