Support status report 30-11-2012

As of 2012-11-30 00:00:56.363364, there are 193 open tickets in EMI SUs, of which:
    6 assigned,
    58 in progress,
    120 on hold,
    1 reopened,
    8 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    6 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite SGE Utils) "sge_filestaging script"
   SLA check: OK (Assigned on: 2012-11-29 14:28:07. To be taken in charge before 2012-12-20 14:28:07)

   (dCache Support) "This test ticket has been raised for testing GGUS interfaces after a GGUS release."
   SLA check: OK (Assigned on: 2012-11-28 09:10:42. To be taken in charge before 2012-12-19 09:10:42)

   (gLite WMS) "A single broken CE causes a WMS to become very slow dealing with all other jobs"
   SLA check: OK (Assigned on: 2012-11-23 15:47:43. To be taken in charge before 2012-12-14 15:47:43)

   (gLite WMS) "glite-wms-ice doesn't create a console log file"
   SLA check: OK (Assigned on: 2012-11-19 15:44:14. To be taken in charge before 2012-12-10 15:44:14)

   (gLite L&B) "Non FHS location for logs"
   SLA check: OK (Assigned on: 2012-11-13 14:40:33. To be taken in charge before 2012-12-04 14:40:33)

   (DPM Development) "checksum in DPM"
   SLA check: OK (Assigned on: 2012-11-22 14:55:38. To be taken in charge before 2012-12-13 14:55:38)

Of the 6 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

PLEASE be aware of the fact that 2nd level support is filling in the ETA fields of new "very urgent" tickets and they monitor how EMI meets the ETA

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Topic revision: r1 - 2012-11-30 - unknown
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