Support status report 30-11-2012

As of 2012-11-30 00:00:56.363364, there are 193 open tickets in EMI SUs, of which:
    6 assigned,
    58 in progress,
    120 on hold,
    1 reopened,
    8 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    6 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite SGE Utils) "sge_filestaging script"
   SLA check: OK (Assigned on: 2012-11-29 14:28:07. To be taken in charge before 2012-12-20 14:28:07)

   (dCache Support) "This test ticket has been raised for testing GGUS interfaces after a GGUS release."
   SLA check: OK (Assigned on: 2012-11-28 09:10:42. To be taken in charge before 2012-12-19 09:10:42)

   (gLite WMS) "A single broken CE causes a WMS to become very slow dealing with all other jobs"
   SLA check: OK (Assigned on: 2012-11-23 15:47:43. To be taken in charge before 2012-12-14 15:47:43)

   (gLite WMS) "glite-wms-ice doesn't create a console log file"
   SLA check: OK (Assigned on: 2012-11-19 15:44:14. To be taken in charge before 2012-12-10 15:44:14)

   (gLite L&B) "Non FHS location for logs"
   SLA check: OK (Assigned on: 2012-11-13 14:40:33. To be taken in charge before 2012-12-04 14:40:33)

   (DPM Development) "checksum in DPM"
   SLA check: OK (Assigned on: 2012-11-22 14:55:38. To be taken in charge before 2012-12-13 14:55:38)

Of the 6 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

PLEASE be aware of the fact that 2nd level support is filling in the ETA fields of new "very urgent" tickets and they monitor how EMI meets the ETA

This topic: EMI > WebHome > EmiSa1 > TSA15 > TSA15WeeklyTicketStatus > SupportStatusReport301112
Topic revision: r1 - 2012-11-30 - unknown
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