Support status report 30-11-2012

As of 2012-11-30 00:00:56.363364, there are 193 open tickets in EMI SUs, of which:
    6 assigned,
    58 in progress,
    120 on hold,
    1 reopened,
    8 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    0 urgent,
    6 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite SGE Utils) "sge_filestaging script" https://ggus.eu/tech/ticket_show.php?ticket=88971
   SLA check: OK (Assigned on: 2012-11-29 14:28:07. To be taken in charge before 2012-12-20 14:28:07)

   (dCache Support) "This test ticket has been raised for testing GGUS interfaces after a GGUS release." https://ggus.eu/tech/ticket_show.php?ticket=88944
   SLA check: OK (Assigned on: 2012-11-28 09:10:42. To be taken in charge before 2012-12-19 09:10:42)

   (gLite WMS) "A single broken CE causes a WMS to become very slow dealing with all other jobs" https://ggus.eu/tech/ticket_show.php?ticket=88831
   SLA check: OK (Assigned on: 2012-11-23 15:47:43. To be taken in charge before 2012-12-14 15:47:43)

   (gLite WMS) "glite-wms-ice doesn't create a console log file" https://ggus.eu/tech/ticket_show.php?ticket=88572
   SLA check: OK (Assigned on: 2012-11-19 15:44:14. To be taken in charge before 2012-12-10 15:44:14)

   (gLite L&B) "Non FHS location for logs" https://ggus.eu/tech/ticket_show.php?ticket=88439
   SLA check: OK (Assigned on: 2012-11-13 14:40:33. To be taken in charge before 2012-12-04 14:40:33)

   (DPM Development) "checksum in DPM" https://ggus.eu/tech/ticket_show.php?ticket=88431
   SLA check: OK (Assigned on: 2012-11-22 14:55:38. To be taken in charge before 2012-12-13 14:55:38)

Of the 6 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

PLEASE be aware of the fact that 2nd level support is filling in the ETA fields of new "very urgent" tickets and they monitor how EMI meets the ETA


This topic: EMI > WebHome > EmiSa1 > TSA15 > TSA15WeeklyTicketStatus > SupportStatusReport301112
Topic revision: r1 - 2012-11-30 - unknown
 
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