INSPIRE Support Rota

We will nominate a First line in the US and a First line in EU. In case of emergency, the shift holders can request backup from the other admins.

Emergency support line: +41 22 76 62545 (should reach the person scheduled below)

CERN Computer operations (hardware failures etc.): +41-22-7675011 or computer.operations@cernNOSPAMPLEASE.ch

SystemOperationsAdmin lists the (minimal) duties of the admins. Use this as a guideline and reference when needed.

2013-2014 Admin Rota Calendar

Times

SLAC (US) Duty: 9-18 SLAC time "Best effort": 18-21 SLAC time

CERN (EU) Duty: 9-18 CERN time. "Best effort": 0600-0900

If you are on duty, it would be nice for you to be "paying attention" at a ~15-30 minute timescale for most of the day, and there are some off hours where you should be aware if anything is really wrong (lemon alarm to SMS, for example...)

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Topic revision: r28 - 2015-01-09 - JavierMartin
 
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