-- JamieShiers - 20 Feb 2008

Tier0 Targets

Time Interval Issue Target
End 2008 Consistent use of all WLCG Service Standards 100%
30' Operator response to alarm / call to +41227675011 / mail to VO grid alarm mailing list 99%
1 hour Operator response to alarm / call to +41227675011 / mail to VO grid alarm mailing list 100%
4 hours Expert intervention in response to above 95%
8 hours Problem resolved 90%
24 hours Problem resolved 99%

VO Mailing list Members
ALICE alice-grid-alarm@cernNOSPAMPLEASE.ch  
ATLAS atlas-grid-alarm@cernNOSPAMPLEASE.ch K.Bos, S.Campana, M.Branco and A.Nairz
CMS cms-operator-alarm@cernNOSPAMPLEASE.ch  
LHCb lhcb-operator-alarm@cernNOSPAMPLEASE.ch  

Tier1 Targets

Time Interval Issue Target
1 working day All MoU Problems 95%

Tier2 Targets

Time Interval Issue Target
1 working day All MoU Problems 90%
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Topic revision: r2 - 2008-02-20 - JamieShiers
 
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