LCG Grid Deployment - CERN ROC - CERN ROC Procedures

CERN ROC templates regarding the delivery of a site in production

In the following text you should look for occurrences of the strings SITE_NAME, SITE_ADMINISTRATOR, YOUR_NAME, and substitute them with the appropriate names.

First e-mail: Confirmation requested to a site to go in production mode

To: SITE_ADMINISTRATOR
Reply-To: egee-roc-cern@cern.ch
CC: egee-roc-cern@cern.ch; helpdesk@ggus.org

Subject: SITE_NAME in production?   [GGUS-Ticket-ID: #NNNNN]


Dear Site Administrator(s),

As Cern ROC we are glad to inform you that your site SITE_NAME matches our current 
certification criteria and therefore, from our point of view, it can start working in production mode.

<certification details here>

<link to certification documents here>

So, if you agree, we would re-set the status of your site to "Certified" in the GOC db.
As a consequence, your site will enter in production mode.
Also the normal monitoring by the COD will be restarted, according to the standard escalation 
procedure defined in the Operation Manual.

At the same time your site would be removed from our certification BDII and any submission 
of tests from our part will be stopped.

Please just confirm that you don't have objections to start working in production mode and 
the action above describedyou will be executed immediately after.

Looking forward to hearing from you.
Best regards.

----
The Cern ROC team

Second e-mail: Notification to Site and CODs that a site starts operations in production

To: SITE_ADMINISTRATOR;
      egee-rcod-cern@cern.ch   
Reply-To: egee-roc-cern@cern.ch
CC: egee-roc-cern@cern.ch; helpdesk@ggus.org
      Omc.Support@cern.ch;

Subject: Re: SITE_NAME in production  [GGUS-Ticket-ID: #NNNNN]

Dear Site Administrator and CODs,

The Cern ROC is glad to inform you that the site SITE_NAME has started today the operation 
in production mode.

Best regards.

----
The Cern ROC team


-- AntonioRetico - 20-Nov-2009

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Topic revision: r3 - 2009-11-20 - unknown
 
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