Internal Pages
Site / Network contacts
Useful Support Details for CERN Services
| Tel No. |
CERN Extn |
Usage |
| +41 (76) 487 4159 |
164159 |
LFC 3rd level support |
| +41 (76) 487 4302 |
164302 |
FTS 3rd level support |
| +41 (76) 487 4507 |
164507 |
Physics DB support #1 |
| +41 (76) 487 4249 |
164249 |
Physics DB support #2 |
Support Teams Email
Support shift list
July :
| 27 june -> 3 |
Simone + James |
| 4 -> 10 |
Sophie L. + Andrea |
| 11 -> 17 |
Roberto + David |
| 18 -> 24 |
Jean-Philippe + Jamie |
| 25 -> 31 |
Patricia + Maarten |
August :
| 1 -> 7 |
Jamie + Simone |
| 8 -> 14 |
James + Patricia |
| 15 -> 21 |
Antonio + Sophie |
| 22 -> 28 |
David + Andrea |
| 29 -> 4 sept |
Antonio + Jean-Philippe |
September :
| 4 -> 11 |
Maarten + Roberto |
| 12 -> 18 |
Maarten + Simone |
| 19 -> 25 |
Sophie + James |
| 26 -> 2 oct |
Patricia + David |
October :
| 3 -> 9 |
Sophie (poker loser !) + Jean-Philippe |
| 10 -> 16 |
Maarten + Patricia |
| 17 -> 23 |
Roberto + Antonio |
| 24 -> 30 |
Jamie + James |
November :
| 31 Oct -> 6 |
Simone + Patricia |
| 7 -> 13 |
Sophie + James |
| 14-> 20 |
David + Roberto |
| 21 -> 27 |
Maarten + Antonio |
December :
| 28 Nov -> 4 |
Sophie + Andrea |
| 5 -> 11 |
Jean-Philippe + David |
| 12 -> 18 |
Andrea + Simone |
| 26 -> 1 |
Maarten |
January :
| 1 -> 8 |
Maarten |
| 9 -> 15 |
Maarten + Sophie |
| 16 -> 22 |
Roberto + Simone |
| 23 ->29 |
Andrea + James |
February :
| 30 Jan -> 5 |
Sophie + David |
| 6 -> 12 |
Sophie + Maarten |
| 13 -> 19 |
Sophie + Maarten |
| 20 -> 26 |
Sophie/James + Simone |
March :
| 27 Feb -> 5 |
Andrea + Jean-Philippe |
| 6 -> 12 |
David + Patricia |
| 13 -> 14 |
Maarten + Sophie |
| 20 -> 26 |
Andrea + James |
| 27 -> 2 Apr |
Roberto + |
FTS software support shift list
See the
FtsThirdLevelShiftList.
Procedure for Second Level Support
The second level support can be contacted by the First Level Support (operator) or by a member of an experiment or by the administrator of a site. If an action is required, (s)he should follow
SecondLevelProcedure
Procedure for Third Level Support
The third level support can be contacted by the Second Level Support. If an action is required, (s)he should follow
ThirdLevelProcedure
--
SophieLemaitre - 21 Feb 2006
Topic revision: r39 - 2006-02-21
- unknown
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