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Site / Network contacts

Useful Support Details for CERN Services

Tel No. CERN Extn Usage
+41 (76) 487 4159 164159 LFC 3rd level support
+41 (76) 487 4302 164302 FTS 3rd level support
+41 (76) 487 4507 164507 Physics DB support #1
+41 (76) 487 4249 164249 Physics DB support #2

Support Teams Email

Support Type People
2nd Level Support hep-service-sc-level2@cernNOSPAMPLEASE.ch
LFC 3rd level support hep-service-lfc@cernNOSPAMPLEASE.ch
FTS 3rd level support fts-support@cernNOSPAMPLEASE.ch
Physics DB support physics-database.support@cernNOSPAMPLEASE.ch
Castor SRM support Wan-Data.Operations@cernNOSPAMPLEASE.ch
R-GMA & SA1 support r-gma-sa1@physicsNOSPAMPLEASE.gla.ac.uk

Support shift list

July :

27 june -> 3 Simone + James
4 -> 10 Sophie L. + Andrea
11 -> 17 Roberto + David
18 -> 24 Jean-Philippe + Jamie
25 -> 31 Patricia + Maarten

August :

1 -> 7 Jamie + Simone
8 -> 14 James + Patricia
15 -> 21 Antonio + Sophie
22 -> 28 David + Andrea
29 -> 4 sept Antonio + Jean-Philippe
September :
4 -> 11 Maarten + Roberto
12 -> 18 Maarten + Simone
19 -> 25 Sophie + James
26 -> 2 oct Patricia + David
October :
3 -> 9 Sophie (poker loser !) + Jean-Philippe
10 -> 16 Maarten + Patricia
17 -> 23 Roberto + Antonio
24 -> 30 Jamie + James
November :
31 Oct -> 6 Simone + Patricia
7 -> 13 Sophie + James
14-> 20 David + Roberto
21 -> 27 Maarten + Antonio
December :
28 Nov -> 4 Sophie + Andrea
5 -> 11 Jean-Philippe + David
12 -> 18 Andrea + Simone
26 -> 1 Maarten
January :
1 -> 8 Maarten
9 -> 15 Maarten + Sophie
16 -> 22 Roberto + Simone
23 ->29 Andrea + James
February :
30 Jan -> 5 Sophie + David
6 -> 12 Sophie + Maarten
13 -> 19 Sophie + Maarten
20 -> 26 Sophie/James + Simone
March :
27 Feb -> 5 Andrea + Jean-Philippe
6 -> 12 David + Patricia
13 -> 14 Maarten + Sophie
20 -> 26 Andrea + James
27 -> 2 Apr Roberto +

FTS software support shift list

See the FtsThirdLevelShiftList.

Procedure for Second Level Support

The second level support can be contacted by the First Level Support (operator) or by a member of an experiment or by the administrator of a site. If an action is required, (s)he should follow SecondLevelProcedure

Procedure for Third Level Support

The third level support can be contacted by the Second Level Support. If an action is required, (s)he should follow ThirdLevelProcedure

-- SophieLemaitre - 21 Feb 2006

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Topic revision: r39 - 2006-02-21 - unknown
 
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