Operator's Guide for LFC nodes

For the following alarms:

        NO_CONTACT
        SWAP_FULL
        TMP_FULL
        VAR_FULL
        ROOT_FS_FULL
        HIGH_LOAD

• make log only entry
• send mail to hep-service-lfc@cernNOSPAMPLEASE.ch
• call 164111 or 164222 and inform them about the problem

Any other alarm:

• send mail to hep-service-lfc@cernNOSPAMPLEASE.ch
• open a standard ticket

Operator's Guide for FTS nodes

FTS = File Transfer Service

Applies to nodes:

fts001 fts002 fts003 fts004 fts005 fts006 lxb1386 lxb1387 lxb1388 lxb1389 lxshare021d lxshare026d

For the following alarms:

       NO_CONTACT
       HIGH_LOAD
       VM_KILL
       KERNELPANIC
       SWAP_FULL
       TMP_FULL
       VAR_FULL
       ROOT_FS_FULL

• make log only entry
• send mail to hep-service-sc-level2@cernNOSPAMPLEASE.ch
• if the alarm occurred on LXSHARE026D please call at all times (24x7) number 164111 or 164222 and inform them about the problem
• otherwise between 9:00 - 18:00 during working days please call 164111 or 164222 and inform them about the problem

Any other alarm:

• send mail to hep-service-sc-level2@cernNOSPAMPLEASE.ch
• open a standard ticket

Full list of possible alarms:

       high_load
       swap_full
       tmp_full
       var_full
       root_fs_full
       CrashDump_found
       UnmountedSwaps
       DMA_disabled
       snmpd_wrong
       klogd_wrong
       sshd_wrong
       atd_wrong
       beniced_wrong
       sendmail_wrong
       portmap_wrong
       syslogd_wrong
       postfix_wrong
       nfsd_wrong
       xfs_wrong
       tftpd_wrong
       cpu_wrong
       Spma_or_Asis_Error
       edg_cdp_listend_wrong
       crond_wrong
       named_wrong
       var_lock
       iss_nologin
       nomorestage
       nomorerfio
       nomoremigr
       xinetd_wrong
       rpc_statd_wrong
       nscd_wrong
       ntpd_wrong
       ssh_bin_wrong
       var_unwriteable
       notd_wrong
       KernelPanic
       VM_kill
       ExtFsWarning
       UncorrectableError
       MachineCheckException
       IO_ERROR
       FILESYSTEM_ERROR
       3ware_error
       3wareTimeout
       + NO_CONTACT ( = machine didn't sent heart beat)