-- JamieShiers - 20 Feb 2008

Tier0

Service Maximum delay in responding to operational problems Average availability measured on an annual basis
  Service interruption Degradation > 50% Degradation > 20% Machine on Other times
Raw data recording 4 hours 6 hours 6 hours 99% n/a
Event reconstruction, distribution of data to T1s, machine on 6 hours 6 hours 12 hours 99% n/a
Network service to T1s, machine on 6 hours 6 hours 12 hours 99% n/a
All other T0 services 12 hours 24 hours 48 hours 98% 98%
All other services - prime hours 1 hours 1 hours 4 hours 98% 98%
All other services - outside prime hours 12 hours 24 hours 48 hours 97% 97%

Tier1s

Service Maximum delay in responding to operational problems Average availability measured on an annual basis
  Service interruption Degradation > 50% Degradation > 20% Machine on Other times
Acceptance of data from T0, machine on 12 hours 12 hours 24 hours 99% n/a
Network service to T0, machine on 12 hours 24 hours 48 hours 98% n/a
Data intensive analysis, network service to T0 & T1s, machine on 24 hours 48 hours 48 hours n/a 98%
All other services - prime hours 2 hours 2 hours 4 hours 98% 98%
All other services - outside prime hours 24 hours 48 hours 48 hours 97% 97%

Tier2s

Service Maximum delay in responding to operational problems Average availability measured on an annual basis
  Prime time Other periods
End-user analysis facility 2 hours 72 hours 95%
Other services 12 hours 72 hours 95%
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Topic revision: r2 - 2008-02-20 - JamieShiers
 
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