Members of the R-GMA team have offered their help on a best efforts basis during the service challenge to advise on any urgent R-GMA problems out of normal hours.

Phone numbers are provided only for the use of second level support and should not be made available to anybody else.

Updated lists will be provided to make allowances for people taking their holidays.

Second level support may call any of those numbers below during the times indicated after ensuring that the instructions on the WIKI: have been followed.

https://twiki.cern.ch/twiki/bin/view/LCG/RGMASmokeTestAndActions

Second level support should keep a log of which number they have phoned and when and should also avoid always choosing the same number. Individuals have the right to refuse to help without giving any specific reason - though we would of course try to help provided that second level support are following these guidelines.

The second level support team should also send a description of the problem to the r-gma-sa1 mailing list:

mailto:r-gma-sa1@physicsNOSPAMPLEASE.gla.ac.uk

10:00 - 21:00 Mon - Fri +44 7709 718 912 (Alastair)

10:00 - 17:00 Sat, Sun +44 1235 532076 (John)

10:00 - 17:00 Sat, Sun +44 1865 778056 (Martin)

10:00 - 18:00 Sat, Sun +44 7720 420 738 (Rob)

10:00 - 17:00 Sat, Sun +44 7720 840 916 (Steve H)

You can also contact me on: +44 781 203 7530 any day between 10:00 and 23:59 though I am very unlikely to be able to offer a useful level of technical support.

Finally, please note that all times quoted are UK time so add an hour for Geneva time.

Steve Fisher