The Second Level Support must understand which service is causing the reported problem, go through the check-list for the corresponding service and take the appropriate action.

We maintain on the LCG Nodes page a complete list of all nodes we manage and what they are assigned for.

The list of alarms and opeartors procedure on them is in: LemonAlarmList

Important :

Remember to call the operators (75011) before rebooting any machine, so that they ignore the alarms.

Daily procedure

-- DavidSmith - 12 Jul 2005

This topic: LCG > WebHome > LCGServiceChallenges > InternalPages > SecondLevelProcedure
Topic revision: r16 - 2005-10-21 - unknown
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