CERN ROC templates dealing with the certification of a site

In the following text you should look for occurrences of the strings SITE_NAME, SITE_ADMINISTRATOR, YOUR_NAME, and substitute them with the appropriate names.

First e-mail: Description of the certification procedure and creation of the GGUS ticket

To: SITE_ADMINISTRATOR
Reply-To: egee-roc-cern@cern.ch
CC: egee-roc-cern@cern.ch; helpdesk@ggus.org

Subject: Certification of site SITE_NAME

Dear Site Administrator(s),

As Cern ROC we would like to give you some information about the way the certification of your site 
will be followed-up by this ROC.

Our certification procedure foresees that a site passes the SAM (Service Availability Monitoring) for at least three 
consecutive days before it can be integrated in production. 

The support line of your site will be also checked in order to verify the ability to receive and work with service tickets opened by the Operators-on-Duty (COD)

We will explain here shortly how the certification is technically organised.

1) A GGUS (Global Grid User Support) ticket is opened hereby with this e-mail and it will be 
   assigned to the Cern ROC.
   This ticket will be used to keep track of the certification activity, which in general can be followed 
   by several people within our ROC. It will be closed when your site is will be in production. 

2)  Your site details will be added in the GOCDB
https://goc.gridops.org/
 You should load your grid certificate in your browser and get familiar with  this tool. You should also check that all the details already entered are are correct and missing information.  Let us know if you have any problems  in accessing the GOCDB.  

3) First of all a gap analysis will be done to your site in order to make clear which services and 
   versions you are going to run. The target of this analysis will be the definition of the actual 
   requirements for your site and the documentation/training you may need.

4) You configure your site and notify when it is done. You add the detailed information on the node that you are going to set up in 
     the GOCDB3. After the details are entered in the GOCDB, the SAM monitoring done by the Cern ROC will be 
     activated, in order to help you into monitoring your progresses.

5) After your notification that the site is correctly configured (proved by the successful SAM tests) 
   the countdown of three days is started.

6) An end-to-end test of the support line is done

7) After three days of continuous successful tests. The site will be inserted in production.

All the relevant communication and interactions between you and this ROC marking the progress of the 
certification should in principle be done through the GGUS ticket opened at step 1).

We wish you good luck with the set-up of your grid site.
Best regards.

----
The Cern ROC team

-- DianaBosio - 21 May 2008