-- JamieShiers - 23 Jan 2006

Primary Contact points

If you don't know what the cause of the problem is, send mail to the lcg-sc.support@cern.ch list. This contacts the 2nd level support team who can route your problem appropriately.

Email Usage
mailto:lcg-sc.support@cernNOSPAMPLEASE.ch LCG Service Challenge Support

Tel No. CERN Extn Usage
+41 (76) 487 4111 164111 Primary 2nd level support
+41 (76) 487 4222 164222 Backup 2nd level support

Software Support Contact Details

These lists can give you direct contact to the software development and support teams for various software components.

Email Usage
mailto:fts-support@cernNOSPAMPLEASE.ch Support list for the gLite File Transfer Service Software
mailto:hep-service-lfc@cernNOSPAMPLEASE.ch Support list for LHC File Catalog Software
mailto:hep-service-dpm@cernNOSPAMPLEASE.ch Support list for the LCG Disk Pool Manager
mailto:castor2.support@cernNOSPAMPLEASE.ch Support list for the new CASTOR2 software

Service Challenge Related Mailing Lists

The general service challenge lists are listed in order below from most general to most specific. These can be use for discussion (-tech and -expt) or for passing general information to wider groups not directly involved with the technical aspects (-info and -man).

Email Usage
mailto:service-challenge-man@cernNOSPAMPLEASE.ch LCG Service Challenges - management contacts (PEB, GDB, AF etc.)
mailto:service-challenge-tech@cernNOSPAMPLEASE.ch LCG Service Challenges - technical contacts (T0/T1/T2/expt contacts)
mailto:service-challenge-info@cernNOSPAMPLEASE.ch Open list for info / discussion (includes above)
mailto:service-challenge-expt@cernNOSPAMPLEASE.ch Experiment contacts for LCG Service Challenges (member of SC-tech)

Weekly phone conferences are held, and the details and timings of these are published on the service-challenge-tech mailing list.

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Topic revision: r1 - 2006-01-23 - JamieShiers
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