Tier 1 Contact Details

Contact with the Service Challenge teams is through the following email lists (wlcg-tier1-contacts@cernNOSPAMPLEASE.ch includes all of these except GGUS):

Site Contact E-Mail Address Contact Phone Number (office hours unless specified) Official (MB) name
GGUS support@ggus.org +49 (0)721 6082 8383 Only in case of GGUS system unavailability -
CERN grid-cern-prod-admins@cern.ch +41 22 767 5011 (CC operator, 24 x 7) CERN-PROD
ASGC asgc-t1-op@lists.grid.sinica.edu.tw +886-2-2788-0058 ext 1005 TW-ASGC
BNL RT-RACF-GridServices@bnl.gov +1 631-344 5480 US-T1-BNL
FNAL cms-t1@fnal.gov +1 630-840-2345 (helpdesk, 24 x 7) US-FNAL-CMS
GRIDKA lcg-admin@lists.kit.edu see contact information in GOCDB (+4972160828383) DE-KIT
IN2P3 grid.admin@cc.in2p3.fr +33 4 78 93 08 80 FR-CCIN2P3
INFN t1-admin@cnaf.infn.it +39 3387351333 IT-INFN-CNAF
JINR t1adm@lxmail.jinr.ru see contact information in GOCDB JINR-T1
KISTI gsdc-01@kisti.re.kr see contact information in GOCDB KR-KISTI-GSDC
NDGF support@ndgf.org   NDGF
PIC lcg.support@pic.es +34 609 931343 ES-PIC
RAL lcg-support@gridpp.rl.ac.uk +44 1235 446777 UK-T1-RAL
RRC-KI gridops@grid.kiae.ru see contact information in GOCDB RRC-KI-T1
SARA
NIKHEF
grid.support@sara.nl
grid.support@nikhef.nl
+31 20 592 8008 NL-T1
TRIUMF lcg_support@triumf.ca +1 604 222 7333 (main TRIUMF control room - 24 x 7) CA-TRIUMF

Experiments Grid Operations Contacts

The VO online information and contacts are always up to date on the operations portal:

ALICE broadcast-alice-lcg-task-force@cern.ch
ATLAS atlas-project-adc-operations@cern.ch
CMS cms-24-7-operations-alert@cern.ch
LHCb lhcb-production@cern.ch
  lhcb-dirac-developers@cern.ch

Operations and Service Contacts

See the list of Grid Operations Contacts.

See also the Resource Centers page on GOC DB.

Tier-0 Contacts

The CERN IT Manager-on-Duty can be contacted via mod@cern.ch (phone 163013 / +41754113013). See also the CERN IT Service Status page.

The IT Service Manager on Duty (SMOD) Web and e-mail address (CCServiceManagerOnDuty@cernNOSPAMPLEASE.ch).

IT service managers can be contacted through it-dep-service-managers@cern.ch

CIC-On-Duty

project-eu-egee-sa1-cic-on-duty@cern.ch

VO Managers

ALICE project-lcg-vo-alice-admin@cern.ch
ATLAS project-lcg-vo-atlas-admin@cern.ch
CMS project-lcg-vo-cms-admin@cern.ch
LHCb project-lcg-vo-lhcb-admin@cern.ch

Site Offline Procedure

  1. If a site goes completely off-line (e.g. major power failure) and they want to let the world know, then they should contact their Regional Operations Centre by phone and ask them to make the broadcast.
  2. If the site is also the ROC, then the ROC should phone one of the other ROCs and ask them to make the broadcast.
  3. We already have a backup grid operator-on-duty team each week, so if the primary one goes off-line, then they call the backup who takes over.
  4. The phone number for the CERN Grid Operations room is +41227674952
  5. The phone number for the CERN Computer Operator is +41227675011, mobile +41754114230
  6. See also the list of Tier1/GGUS/CERN contacts/phone numbers above
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Topic revision: r63 - 2015-08-04 - PabloSaiz
 
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