Getting Started as a ROC on DUTY at CERN

Set up

Register to the relevant mailing lists

Using the e-groups service at CERN subscribe to the following mailing lists

  • --> ROC CERN
  • egee-rcod-cern --> Mailing list for the CERN regional CODs
  • --> EGEE COD mails by the CIC portal and GGUS
  • (obsolete: left for reference: to be verified if needed) --> EGEE COD team

AFS account and grid certificate

As a pre-requisite you should be registered as CERN User (AFS account) and have a valid Globus certificate. If you do not own a valid certificate please follow the procedure in LCG User registration

You also need to be registered in the dteam VO, in particular in the VO group dteam/CERN with Nick Thackray or Diana Bosio as reference person. Please find the details of the registration procedure in the dteam VOMRS server

You need to load your grid certificate in your browser in order to be able to access the GOC DB and the CIC dashboard.

Get write access to the roc cern afs area (not needed for ROC trainees)

The afs area where all the shared data of the pre-production team are kept is: /afs/

In order to have write permission on this area send an e-mail to Antonio Retico and ask for write access to the area of interest. You need to specify your afs user name. (It is better to put the other members of the team in CC).

Get write access to the egee-docs directory on dfs (not needed for ROC trainees)

The dfs directory egee-docs contains files and documents the access of which could be requested to the CERN ROC (e.g. meeting minutes, list of tickets to CERN-PROD).

In order to have write permission on this area send an e-mail to owner of the site. You need to specify your afs user name (it is better to put Cern ROC in CC). Info about current site owner can be found here, together with links to egee-docs.

Remedy account (not needed for ROC trainees)

You should also apply to get a Remedy account. You will need the help of your ROC manager for this. You should make sure that you can see the ROC CERN domain, and are registered as part of the ROC CERN support group inside REMEDY. In order to do it:

  • Log in to
  • Among the "Resources" find the link to the list of your Group Administrators (it is available e.g. in the column 'Group/GID' corresponding to your NICE account)
  • E-mail one of the administrators from that list asking to LOG into CRA and create a Remedy account for you
  • you will receive a notification saying that your Remedy account is created
  • Ask the ROC Manager to include your account in the Cern ROC Group
    • The ROC Manager should be Group Administrator in Remedy (Remedy client --> 'Domain Management')

Run the "remedy user" application from a windows session, see CERNROCRemedyTipsAndTricks.

GOCDB roles

You need to load your grid certificate in your browser to access the GOC DB. You should make sure that you have the correct privileges for the GOC database. You should have the following roles:

  • CIC Staff
  • Regional Staff - CERN

They should appear on the bottom left of the GOCDB website. Send an e-mail to The Cern ROC list if you are not granted these roles.

Register with the CIC portal

The registration to the CIC portal is automated, provided that you have the correct roles in GOCDB. If you are registered, you should be able to view the CIC dashboard.

Register with the GGUS portal as supporter

Go to and register as a supporter.

Know what the team is supposed to do.

Duties are described here.

Know who is working with you

  • Team members and their roles are described here

If you need to contact them please do so in the given order.

Know who is responsible for which machines inside GD: the LCG Node Status Page (not needed for ROC trainees)

The LCG Node Status Page is where you will find and update information on all the IT/GD nodes at CERN. To be able to update information you will need to get write access.

After you have been registered, assure that your Globus certificate is loaded into your browser and then use the link:

LCG Node Status Page

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