Getting Started as a ROC on DUTY at CERN
Set up
Register to the relevant mailing lists
Using the
e-groups
service at CERN subscribe to the following mailing lists
- egee-roc-cern@cern.ch --> ROC CERN
- egee-rcod-cern --> Mailing list for the CERN regional CODs
- project-egee-sa1-followup@cern.ch --> EGEE COD mails by the CIC portal and GGUS
- (obsolete: left for reference: to be verified if needed)project-eu-egee-sa1-cic-on-duty@cern.ch --> EGEE COD team
AFS account and grid certificate
As a pre-requisite you should be registered as CERN User (AFS account) and have a valid Globus certificate. If you do not own a valid certificate please follow the procedure in
LCG User registration
You also need to be registered in the
dteam VO, in particular in the VO group
dteam/CERN with
Nick Thackray or
Diana Bosio as reference person.
Please find the details of the registration procedure in the
dteam VOMRS server
You need to load your grid certificate in your browser in order to be able to access the GOC DB and the CIC dashboard.
Get write access to the roc cern afs area (not needed for ROC trainees)
The afs area where all the shared data of the pre-production team are kept is:
/afs/cern.ch/project/gd/egee
In order to have write permission on this area send an e-mail to
Antonio Retico and ask for write access to the area of interest. You need to specify your afs user name. (It is better to put
the other members of the team in CC).
Get write access to the egee-docs directory on dfs (not needed for ROC trainees)
The dfs directory egee-docs contains files and documents the access of which could be requested to the CERN ROC (e.g. meeting minutes, list of tickets to CERN-PROD).
In order to have write permission on this area send an e-mail to owner of the site. You need to specify your afs user name (it is better to put
Cern ROC in CC). Info about current site owner can be found
here
, together with links to egee-docs.
Remedy account (not needed for ROC trainees)
You should also apply to get a Remedy account. You will need the help of your ROC manager for this.
You should make sure that you can see the ROC CERN domain, and are registered as part of the ROC CERN support group inside REMEDY. In order to do it:
- Log in to cra.cern.ch
- Among the "Resources" find the link to the list of your Group Administrators (it is available e.g. in the column 'Group/GID' corresponding to your NICE account)
- E-mail one of the administrators from that list asking to LOG into CRA and create a Remedy account for you
- you will receive a notification saying that your Remedy account is created
- Ask the ROC Manager to include your account in the Cern ROC Group
- The ROC Manager should be Group Administrator in Remedy (Remedy client --> 'Domain Management')
Run the "remedy user" application from a windows session, see
CERNROCRemedyTipsAndTricks.
GOCDB roles
You need to load your grid certificate in your browser to access the GOC DB. You should make sure that you have the correct privileges for the GOC database. You should have the following roles:
- CIC Staff
- Regional Staff - CERN
They should appear on the bottom left of the
GOCDB website
. Send an e-mail to
The Cern ROC list if you are not granted these roles.
Register with the CIC portal
The registration to the CIC portal is automated, provided that you have the correct roles in GOCDB. If you are registered, you should be able to view the
CIC dashboard
.
Register with the GGUS portal as supporter
Go to
https://gus.fzk.de/pages/support.php
and register as a supporter.
Know what the team is supposed to do.
Duties are described
here.
Know who is working with you
- Team members and their roles are described here
If you need to contact them please do so in the given order.
Know who is responsible for which machines inside GD: the LCG Node Status Page (not needed for ROC trainees)
The LCG Node Status Page is where you will find and update information on all the IT/GD nodes at CERN. To be able to update information you will need to get write access.
After you have been registered, assure that your Globus certificate is loaded into your browser and then use the link:
LCG Node Status Page