LCG Service Dash Board Notes

These notes describe the approach within the LCG Service Coordination Meeting to identify areas for attention. The status is summarised on the WlcgScDash pages.

Evaluation Method

There is an evaluation for each product within the four primary task areas

  • Requirements (Req) covers the infrastructure requirements with regarding to machines, disks, network.
  • Development (Dvl) covers from software creation and documentation to certification and delivery to the installation teams.
  • Hardware (Hw) covers the procurement, delivery, burn in, physical installation and base operating systems
  • Operations (Ops) covers the administration, monitoring, configuration and backup of the service to the levels requested

The Assess column defines the importance of the activity. If this is red and the activity has not been performed, the status should be red. If this is red and the activity is underway, the status should be yellow. If the assess column is yellow, the status should be yellow if the activity has not been completed.

Requirements

Assess Question to set assessment color if not available
  RED    Service class defined for calendar periods
  RED    Disk space requirements defined
  RED    Database requirements defined
  RED    Middleware components defined
  RED    Connectivity requirements defined (incoming on low ports required)
 Yellow  Backup objects defined (directories, databases)
  RED    High level diagram of services

Development

Assess Question to set assessment color if not available
  RED    Code delivered and installation images available
  RED    Code certified
  RED    Administration Guide available
 Yellow  Problem Determination Guide available
  RED    Middleware pre-requisites (web server, LDAP, ...) defined

Hardware

Assess Question to set assessment color if not available
  RED    CPU power required for application
  RED    Memory requirement for application
  RED    Inventory of hardware components defined
  RED    Machines on order or available
 Yellow  Machines installed in appropriate location within data centre (UPS,Network)
  RED    Database server and disk space allocated

Operations

Assess Question to set assessment color if not available
  RED    2nd level support organisation defined (who to call when there is a problem with the application or middleware)
 Yellow  Mechanism to contact 2nd level organisation
 Yellow  Response time for 2nd level organisation
 Yellow  List of machines where service is running defined
 Yellow  List of configuration parameters and their values for the software components
 Yellow  List of processes to monitor
 Yellow  List of file systems and their emergency thresholds for alarms
  RED    Application status check script requirements defined
  RED    Definition of scheduled processes (e.g. cron)
 Yellow  Test environment defined and available
 Yellow  Problem determination procedures including how to determine application vs middleware vs database issues
  RED    Procedures for start/stop/drain/check status defined
 Yellow  Automatic monitoring of the application in place
  RED    Backup procedures defined and tested

Related Documents

Link Description
ScFourTechnicalQuestionnaire SC4 Evaluation for a product
ScFourServiceTechnicalFactors Documentation of technical information regarding an SC4 product or service

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Topic revision: r8 - 2005-10-26 - TimBell
 
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