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Procurement and Installation of Computing Material

Procedure to order a new desktop (portable) computer

        80        INFORMATICS  
        80.01     DESKTOP PERSONAL COMPUTERS - (PC's)
        80.01.0A   STANDARD PC's
  • In "80.01.0A - STANDARD PC's" Select the button with the 'shopping basket'. This will add a line in the Material Request and you can specify the "Quantity" value.

To order a monitor:

  • Click "Find catalog items by SCEM or description"
  • Go to "17", 19", 21" LCD MONITORS" in the store category "80"
        80        INFORMATICS
        80.10     MONITORS (SCREENS) FOR DESKTOP COMPUTERS
        80.10.0A  17", 19", 21" LCD MONITORS
  • In "80.10.0A - 17", 19", 21" LCD MONITORS " Select the button with the 'shopping basket'. This will add a line in the Material Request and you can specify the "Quantity" value.

  • Complete the Material Request filling the "Delivery Location" and the "Budget Code" that will be charged.
  • "Save" and "Send" the order

To Order a Laptop:

Follow the same procedure using the store category:

        80        INFORMATICS
        80.03     PORTABLE COMPUTERS ( LAPTOPS)
        80.03.0A  STANDARD PORTABLE COMPUTERS


Installation procedure for a new machine at the user's workplace

  • Move the computer (and screen and keyboard, etc) to the location where you want to have it installed
  • If the machine does not have a name select one following the group standard e.g. :
  • Send an email to the "helpdesk@cern.ch" asking them to install a new machine, specifying:
    • Computer name
    • Location
    • Network Plug
    • OS to install: "Windows" or "Linux" or "dual boot Windows and Linux"
    • Local users: the account names that will be local administrators of the machine
  • Example:
Subject: Installation PCPHSFT17 (0032 RC-0022)
 I would like to request the installation of a PC: 
   - Name: PCPHSFT17
   - Office: 0032 RC-0022 
   - Network Plug: 0022/02
   - OS to install: Dual boot Linux et Windows
   - Local users: aimar, harvey

  • You will be contacted by PC Support to arrange an appointment for the installation: they will obviously need access to the office mentioned in your email.
  • Further information on Linux Services at CERN can be found here and for Windows here.


Procedure to request the move of a computer from one room/desk to another

  • Move the computer to the new location
  • Connect it to the network outlet
  • Go to the Network Registration page: http://cern.ch/register
  • Select "Move System"
  • "Search by Device Name" your PC
  • Specify the new "Location" and "New Outlet". Leave the outlet unspecified if the computer wil not be temporarily plugged on any network
  • Wait for the confirmation via email that the network has been reconfigured, if it is a "Flash Update" you will be told on the web page and you don't need to wait any confirmation


Procedure to request re-installation of the OS on a computer

  • Ask the users of the computer to save all their local files. They should not have any important file locally anyway...
  • Follow the same procedure as for a new installation, asking them to erase everything that is on the computer before re-installing the OS.
  • Further information on Linux Services at CERN can be found here and for Windows here.


Procedure for requesting the repair of computer equipment

  • Send an email to the "pc.support@cern.ch" mentioning the Serial Number of you computer and ask them where you should bring the material
  • They will check if the material is under warranty or not and send it to the supplier
  • If the material is under warranty
    • It will be repaired and you will receive it in your office
  • If the material is NOT under warranty
    • You will be contacted by the supplier that will quote you a price for the repair
    • If you decide to make the repair ask them to fax you a 'devis'
    • If you decide not to make the repair, ask them to send you the material back
    • Once you have the fax go to EDH and make a "Purchase Requisition (DAI)"
  • You will receive the material repaired in your office
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Topic revision: r2 - 2005-11-10 - JohnHarvey
 
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