LHCOPN Operational contacts

Mailing lists

• All the operational people at the Tier0/1 sites and at the network providers can be contacted writing to lhcopn-operations@cernNOSPAMPLEASE.ch

Time zones

• Time zones
• Current time at Tier sites

Sites

CA-TRIUMF

Provider	Section	Circuit ID	NOC email	NOC telephone	Availability
TRIUMF	Vancouver		lhc_tier1_support@lcgNOSPAMPLEASE.triumf.ca	+1 604 222 7333	PST (UTC-8)
Canarie	Vancouver-Amsterdam	TRIUMF to CERN 10G	eng@canarieNOSPAMPLEASE.ca	+1 613 944 5612	Mon-Fri 08:00-17:00 EST (UTC-5)
SURF	Amsterdam-Geneva		noc@surfNOSPAMPLEASE.nl More details here
CERN	Geneva		Details here

CH-CERN

Provider	Section	NOC email	NOC telephone	Availability
CERN	Geneva	Details here

DE-KIT

Provider	Section	NOC email	NOC telephone	Availability
FZK (KIT)	Karlsruhe	de-kit-noc@kitNOSPAMPLEASE.edu	+49 152 0160 1373	Mon-Fri: 8:00-17:00 CET-CEST
DFN IP	Karlsruhe-Frankfurt	noc@nocNOSPAMPLEASE.dfn.de	+49 6171 977761	Mon-Fri: 8.30-18:00 CET-CEST
(it will be:) DFN Transmission	Karlsruhe-Frankfurt	insite.de@euNOSPAMPLEASE.didata.com (cc: dbv@dfnNOSPAMPLEASE.de)	+49 6171 977761	24x7 CET-CEST
GEANT	Frankfurt-Geneva	Details here
CERN	Geneva	Details here

ES-PIC

Provider	Section	NOC email	NOC telephone	Availability
PIC	Barcelona	network@picNOSPAMPLEASE.es	+34 609 93 13 43	24x7 CET-CEST
Cesca	Barcelona (Anella)	ac-noc@cescaNOSPAMPLEASE.es	+34 932056464 (ask for NOC)	24x7 CET-CEST
REDIRIS	Barcelona-Madrid	noc@redirisNOSPAMPLEASE.es	+34 912127625/20 (ask for NOC) +34629148201	Mon-Thu 08:00-18:30 CET-CEST Fri 08:00-15:00 CET-CEST
GEANT	Madrid-Geneva	Details here
CERN	Geneva	Details here

FR-CCIN2P3

Provider	Section	NOC email	NOC telephone	Availability
IN2P3	Lyon	noc@in2p3NOSPAMPLEASE.fr	+33 4 78 93 08 80	24x7 CET (UTC+1)
RENATER	Lyon-Geneva	noc-renater@cssiNOSPAMPLEASE.renater.fr	+33 8 00 77 47 95	24x7
CERN	Geneva	Details here

IT-INFN-CNAF

Provider	Section	NOC email	NOC telephone	Availability
CNAF	Bologna	net@cnafNOSPAMPLEASE.infn.it	+390516092749	Mon-Fri: 8-20 CET-CEST
GARR	Bologna-Milano	noc@garrNOSPAMPLEASE.it	+390649622550	Mon-Fri: 8-20 Sat 8-14 CET-CEST)
GEANT	Milano-Geneva	Details here
CERN	Geneva	Details here

KR-KISTI

Provider	Section	NOC email	NOC telephone	Availability
GSDC (KISTI)	Daejon	sysadmin@kistiNOSPAMPLEASE.re.kr
KREONET	Daejon	noc@kreonetNOSPAMPLEASE.net (cc. bscho@kistiNOSPAMPLEASE.re.kr)	+82-42-869-0707	24x7
KREONET2	Daejon-CERN	noc@kreonet2NOSPAMPLEASE.net (cc. bscho@kistiNOSPAMPLEASE.re.kr)	+82-42-869-0707	24x7
CERN	Geneva	Details here

NDGF

Provider	Section	NOC email	NOC telephone	Availability
GEANT2	Kobenhavn-Geneva	Details here
CERN	Geneva	Details here
NUNOC more detail here	Scandinavia	noc@norduNOSPAMPLEASE.net	+468207860	Non emergency 06:00-22:00 CET non statutory holiday weekdays
		247@norduSPAMNOTNOSPAMPLEASE.net	+468207860	Emergency: 00:00-24:00

NL-T1

Provider	Section	NOC email	NOC telephone	Availability
NL-T1	Amsterdam	noc@surfsaraNOSPAMPLEASE.nl	+31 20 5028000	Mon-Fri: 8-20 CET-CEST
SURF	Amsterdam-Geneva	Details here
CERN	Geneva	Details here

PL-NCBJ

Provider	Section	NOC email	NOC telephone	Availability
NCBJ	Warsaw PL	nst@cisNOSPAMPLEASE.gov.pl	+48 22 273 16 84	Mon-Fri: 8-16 CET-CEST
PSNC	Poznan PL	noc@manNOSPAMPLEASE.poznan.pl	+48-61-858-20-15	24x7
CERN	Geneva	Details here

RRC-KI-T1

Provider	Section	NOC email	NOC telephone	Availability
KIAE	Moscow	noc@computingNOSPAMPLEASE.kiae.ru	+7 915 390-80-22
JINR	Moscow	noc@jinrNOSPAMPLEASE.ru
RUNNet	Moscow-Amsterdam and Moscow-Budapest	Contact KIAE
CERN	Geneva	Details here

TW-ASGC

Provider	Section	NOC email	NOC telephone	Availability
ASGC	Taipei	noc@asgcNOSPAMPLEASE.net	+886-2-2789-8306	Mon-Fri: 09-18 UTC+8
ASGCnet	Taipei-Amsterdam	noc@asgcNOSPAMPLEASE.net	+886-2-2789-8306	Mon-Fri: 09-18 UTC+8
SURF	Amsterdam	Details here
GEANT	Amsterdam-Geneva	Details here
CERN	Geneva	Details here

UK-T1-RAL

Provider	Section	NOC email	NOC telephone	Availability
RAL	Rutherford	rlnett@stfcNOSPAMPLEASE.ac.uk	+44 (0) 1235-446763	8x5 GMT
JANET	Rutherford-London	operations@jaNOSPAMPLEASE.net	+44 20 7692 1111	(07:00-19:00)x7 GMT (UTC+0)
Geant	London-Geneva	Details here
CERN	Geneva	Details here

US-FNAL-CMS

Provider	Section	NOC email	NOC telephone	Availability
FNAL	Batavia-Starlight	wan@fnalNOSPAMPLEASE.gov	+1-630-840-2345	8x5 CST (UTC-6)
ESnet	Chicago-CERN	trouble@esNOSPAMPLEASE.net	+1 510-486-7607	24x7 PST (UTC-6)
CERN	Geneva	Details here

US-T1-BNL

Provider	Section	NOC email	NOC telephone	Availability
BNL	Brookhaven	itdhelp@bnlNOSPAMPLEASE.gov	+1-631.344.5522	8x5 EST (UTC-5)
ESnet	Brookhaven-CERN	trouble@esNOSPAMPLEASE.net	+1 510-486-7607	24x7 PST (UTC-8)
CERN	Geneva	Details here

NOCs details

BNL

email addresses for maintenance/problem notification:

• racf-lhcopn-notify@rcfNOSPAMPLEASE.rhic.bnl.gov
• Itd-net-l@listsNOSPAMPLEASE.bnl.gov

Canarie

non-emergency (fault is 1st priority as soon as NOC manned):
08:00-16:30 (Ottawa, UTC-5) non statutory holiday weekday s dial the NOC line at +1 613.944.5612 or email eng@canarieNOSPAMPLEASE.ca
16:30-08:00 (Ottawa, UTC-5) and weekends and statutory holidays: email eng@canarieNOSPAMPLEASE.ca

emergency (fault requires immediate attention):
00:00-24:00: page the duty engineer at +1 613.944.5611

http://www.canarie.ca/canet4/problems/contact.html

CERN

email: noc@cernNOSPAMPLEASE.ch
telephone: +41 22 76 75011
availability: 24x7 CET (UTC+1)

GEANT

E-mail: support@ocNOSPAMPLEASE.geant.net
Telephone: +44 1223 733033
availability: telephone: 24x7 - emails: (06.00 to 22.00 CET(UTC+1))x7
tickets: https://tts.geant.net/

REDIRIS

Availability: Monday to Thursday: 08:00-18:30 Fridays: 08:00-15:00 Out of this timetable, there is an outsource service to monitor the rediris hardware and links.

SURF

email: noc@surfNOSPAMPLEASE.nl
telephone: +31 88 787 3660
availability: 24x7