LHCOPN Operational contacts

Mailing lists

Time zones

Sites

CA-TRIUMF


Provider Section Circuit ID NOC email NOC telephone Availability
TRIUMF Vancouver   lhc_tier1_support@lcgNOSPAMPLEASE.triumf.ca +1 604 222 7333 PST (UTC-8)
Canarie Vancouver-Amsterdam TRIUMF to CERN 10G eng@canarieNOSPAMPLEASE.ca +1 613 944 5612 Mon-Fri 08:00-17:00 EST (UTC-5)
SURFnet Amsterdam-Geneva   noc@surfnetNOSPAMPLEASE.nl More details here
CERN Geneva   Details here

CH-CERN


Provider Section NOC email NOC telephone Availability
CERN Geneva Details here

DE-KIT


Provider Section NOC email NOC telephone Availability
FZK (KIT) Karlsruhe de-kit-noc@kitNOSPAMPLEASE.edu +49 152 0160 1373 Mon-Fri: 8:00-17:00 CET-CEST
DFN IP Karlsruhe-Frankfurt noc@nocNOSPAMPLEASE.dfn.de +49 6171 977761 Mon-Fri: 8.30-18:00 CET-CEST
(it will be:) DFN Transmission Karlsruhe-Frankfurt insite.de@euNOSPAMPLEASE.didata.com (cc: dbv@dfnNOSPAMPLEASE.de) +49 6171 977761 24x7 CET-CEST
GEANT Frankfurt-Geneva Details here
CERN Geneva Details here

ES-PIC


Provider Section NOC email NOC telephone Availability
PIC Barcelona network@picNOSPAMPLEASE.es +34 609 93 13 43 24x7 CET-CEST
Cesca Barcelona (Anella) ac-noc@cescaNOSPAMPLEASE.es +34 932056464 (ask for NOC) 24x7 CET-CEST
REDIRIS Barcelona-Madrid noc@redirisNOSPAMPLEASE.es +34 912127625/20 (ask for NOC) +34629148201 Mon-Thu 08:00-18:30 CET-CEST Fri 08:00-15:00 CET-CEST
GEANT Madrid-Geneva Details here
CERN Geneva Details here

FR-CCIN2P3


Provider Section NOC email NOC telephone Availability
IN2P3 Lyon noc@in2p3NOSPAMPLEASE.fr +33 4 78 93 08 80 24x7 CET (UTC+1)
RENATER Lyon-Geneva noc-renater@cssiNOSPAMPLEASE.renater.fr +33 8 00 77 47 95 24x7
CERN Geneva Details here

IT-INFN-CNAF


Provider Section NOC email NOC telephone Availability
CNAF Bologna net@cnafNOSPAMPLEASE.infn.it +390516092749 Mon-Fri: 8-20 CET-CEST
GARR Bologna-Milano noc@garrNOSPAMPLEASE.it +390649622550 Mon-Fri: 8-20 Sat 8-14 CET-CEST)
GEANT Milano-Geneva Details here
CERN Geneva Details here

KR-KISTI


Provider Section NOC email NOC telephone Availability
GSDC (KISTI) Daejon sysadmin@kistiNOSPAMPLEASE.re.kr    
KREONET Daejon noc@kreonetNOSPAMPLEASE.net (cc. bscho@kistiNOSPAMPLEASE.re.kr) +82-42-869-0707 24x7
KREONET2 Daejon-CERN noc@kreonet2NOSPAMPLEASE.net (cc. bscho@kistiNOSPAMPLEASE.re.kr) +82-42-869-0707 24x7
CERN Geneva Details here

NDGF


Provider Section NOC email NOC telephone Availability
GEANT2 Kobenhavn-Geneva Details here
CERN Geneva Details here
NUNOC
more detail here
Scandinavia noc@norduNOSPAMPLEASE.net +468207860 Non emergency 06:00-22:00 CET non statutory holiday weekdays
247@norduSPAMNOTNOSPAMPLEASE.net +468207860 Emergency: 00:00-24:00

NL-T1


Provider Section NOC email NOC telephone Availability
NL-T1 Amsterdam noc@surfsaraNOSPAMPLEASE.nl +31 20 5028000 Mon-Fri: 8-20 CET-CEST
SURFnet Amsterdam-Geneva Details here
CERN Geneva Details here

RRC-KI-T1


Provider Section NOC email NOC telephone Availability
KIAE Moscow noc@computingNOSPAMPLEASE.kiae.ru +7 915 390-80-22    
JINR Moscow noc@jinrNOSPAMPLEASE.ru      
RUNNet Moscow-Amsterdam and Moscow-Budapest Contact KIAE
CERN Geneva Details here

TW-ASGC


Provider Section NOC email NOC telephone Availability
ASGC Taipei noc@asgcNOSPAMPLEASE.net +886-2-2789-8306 Mon-Fri: 09-18 UTC+8
ASGCnet Taipei-Amsterdam noc@asgcNOSPAMPLEASE.net +886-2-2789-8306 Mon-Fri: 09-18 UTC+8
SURFNET Amsterdam Details here
GEANT Amsterdam-Geneva Details here
CERN Geneva Details here

UK-T1-RAL


Provider Section NOC email NOC telephone Availability
RAL Rutherford rlnett@stfcNOSPAMPLEASE.ac.uk +44 (0) 1235-446763 8x5 GMT
JANET Rutherford-London operations@jaNOSPAMPLEASE.net +44 20 7692 1111 (07:00-19:00)x7 GMT (UTC+0)
Geant London-Geneva Details here
CERN Geneva Details here

US-FNAL-CMS


Provider Section NOC email NOC telephone Availability
FNAL Batavia-Starlight wan@fnalNOSPAMPLEASE.gov +1-630-840-2345 8x5 CST (UTC-6)
ESnet Chicago-CERN trouble@esNOSPAMPLEASE.net +1 510-486-7607 24x7 PST (UTC-6)
CERN Geneva Details here

US-T1-BNL


Provider Section NOC email NOC telephone Availability
BNL Brookhaven itdhelp@bnlNOSPAMPLEASE.gov +1-631.344.5522 8x5 EST (UTC-5)
ESnet Brookhaven-CERN trouble@esNOSPAMPLEASE.net +1 510-486-7607 24x7 PST (UTC-8)
CERN Geneva Details here

NOCs details

BNL

email addresses for maintenance/problem notification:

Canarie

non-emergency (fault is 1st priority as soon as NOC manned):
08:00-16:30 (Ottawa, UTC-5) non statutory holiday weekday s dial the NOC line at +1 613.944.5612 or email eng@canarieNOSPAMPLEASE.ca
16:30-08:00 (Ottawa, UTC-5) and weekends and statutory holidays: email eng@canarieNOSPAMPLEASE.ca

emergency (fault requires immediate attention):
00:00-24:00: page the duty engineer at +1 613.944.5611

http://www.canarie.ca/canet4/problems/contact.html

CERN

email: noc@cernNOSPAMPLEASE.ch
telephone: +41 22 76 75011
availability: 24x7 CET (UTC+1)

GEANT

E-mail: support@ocNOSPAMPLEASE.geant.net
Telephone: +44 1223 733033
availability: telephone: 24x7 - emails: (06.00 to 22.00 CET(UTC+1))x7
tickets: https://tts.geant.net/

REDIRIS

Availability: Monday to Thursday: 08:00-18:30 Fridays: 08:00-15:00 Out of this timetable, there is an outsource service to monitor the rediris hardware and links.

SURFNET

email: noc@surfnetNOSPAMPLEASE.nl
telephone: +31 88 787 3660
availability: 24x7
Edit | Attach | Watch | Print version | History: r26 < r25 < r24 < r23 < r22 | Backlinks | Raw View | WYSIWYG | More topic actions
Topic revision: r26 - 2017-01-13 - EdoardoMARTELLI
 
    • Cern Search Icon Cern Search
    • TWiki Search Icon TWiki Search
    • Google Search Icon Google Search

    LHCOPN All webs login

This site is powered by the TWiki collaboration platform Powered by PerlCopyright & 2008-2020 by the contributing authors. All material on this collaboration platform is the property of the contributing authors.
Ideas, requests, problems regarding TWiki? Send feedback