Checklist in case of Force10 hardware failure

In case of an (apparent) hardware problem with one of the Force10 routers (sw-daq-01, sw-ux-01, sw-sx-01) please use the checklist on this page. It will make sure that we can answer to the standard questions of the Force10 Tech-support.

  1. Login to the switch
  2. Capture the output of show tech (if you use the screen command you can conveniently do this by pressing C-a H before and after show tech)
  3. Capture the output of show trace
  4. If the problem is with a linecard in slot n, then capture the output of show console lp n, where n is the slot number of the linecard
  5. Open an RMA with Force10 (or ask Niko to do so)

-- NikoNeufeld - 17 Mar 2007

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Topic revision: r1 - 2007-03-17 - NikoNeufeld
 
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