This page's purpose is to keep track of most common problems that a production shifter must be aware of.
  • Several jobs for a given production failed or the status seems to be stuck at Staging.
    • If there are failed jobs, click on the jobID in the DIRAC Monitoring page
    • Look at the Value of the MetadataCheck in the Extra Job Paramenters
    • Check site status at the goc web page (
      • Double check if the site status (scheduled downtime, maintenance, ok)
      • Sometimes a site is not available, but this information is not propagate to the BDII, therefore the jobs will keep going to the resource and then fail.

SE Troubleshooting

In the event of files being lost from by an SE: RecoveryOfFilesLostBySE.doc

Ban and unban Site

In the case of corrupted site or site downtime: BanSite.pdf

BK Troubleshooting

Please refer to the document attached:

-- MarianneBargiotti - 03 Dic 2007

Topic attachments
I Attachment History Action Size Date Who Comment
Microsoft Word filedoc BOOKEEPING_SERVICES3.doc r1 manage 36.5 K 2008-06-09 - 11:48 MarianneBargiotti  
PDFpdf BOOKEEPING_SERVICES3.pdf r1 manage 115.1 K 2008-06-09 - 11:49 MarianneBargiotti  
PDFpdf BanSite.pdf r1 manage 248.1 K 2008-07-31 - 14:02 VladimirRomanovskiy  
Microsoft Word filedoc RecoveryOfFilesLostBySE.doc r1 manage 103.5 K 2008-07-28 - 15:21 AndrewCSmith Procedure document for recovering lost files
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Topic revision: r8 - 2008-07-31 - VladimirRomanovskiy
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