Assign to someone else in the same support group
Date
2011/03/10
What
Original request from Zhechka:
- create a new field called 'Preferred person' that anyone from the Assignment Group can fill in.
- when this field is filled in, send an email to the preferred person, telling him he should take the ticket in hand.
- let the preferred person put the ticket In Progress.
Request after discussion with Olaf/Mats:
- be able to assign to someone in the same support group (i.e. more or less click on the persons, not only the group, when searching in Assignment Group).
- be able to assign to someone else in 3rd line while being in 2nd line (ex: 2nd line ELFms or 2nd line LFC).
- (maybe) be able to assign to someone from your functional element, when being the functional manager.
- don't give the possibility to the service desk to assign to individuals in other groups.
How
Update Set
Issues
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SophieLemaitre - 10-Mar-2011
Topic revision: r1 - 2011-03-10
- unknown