User Support News 05 March 2007

The items from which I expect feed-back are marked in red and the item which I propose as action items in the JOC meeting are marked in bold red .


CMS week tutorial

The CMSSW tutorial on parallel with other sessions during the CMS week caused some negative feedback. Offline, computing and physics managements to agree a time slot which does not overlap with the physics groups sessions.

Scheduled tutorials

A list of scheduled tutorials can be seen in the tutorial page, basically each CMS or Physics/Trigger week. A visualization tutorial by Yana Osborne is scheduled for April. Other suggestions?


  • WorkBook: to get started and up to first analysis
  • Reference Manual: brief description of content and purpose of each package
  • CMS Offline Guide:
    • description of algorithms
    • usage and "how-to" documents which are too detailed for the WorkBook
    • gathers information currently spread in numerous wiki pages to a single structure.


Moving to CMSSW_1_2_0 in the WorkBook, see This means that all the tutorials in the WorkBook should use 1_2_0 or a more recent version.

CMS Offline Guide

Work in progress:

I'm waiting feedback from

Reference Manual

The release for which all the subsystem and packages are required to have a documentation page in the reference manual is 1_4_0. The announcement send to the software development HN forum: ans a reminder about the cvs links in The offline conveners should remind the developers of this milestone in their meetings

The release notes summary should be added to the Reference Manual. I've contacted reco, sim and phys tools conveners to get started with these three main areas. More items can be added.

Getting help

Problem reporting channel for data/computing issues

I have proposed to have a "computing front end" person (or a rotating task) to monitor and follow the different channels used in reporting computing problems (HN, ggus, savannah). I have discussed this with Christoph and Peter Kreuzer and they will figure out a list or persons who can participate to this effort. There's a clear consensus that the user questions should be directed to savannah rather that the HN discussion lists to free the discussion lists for the technical discussions and to assure that the questions get answered.

EGEE User Support Workshop

I've assisted to the EGEE User Support Workshop. EGEE provides ggus - global grid user support and the goal of the meeting was to understand how and in which cases we could profit from this service. My slides are attached to this page.

-- CMSUserSupport - 05 Mar 2007

Topic attachments
I Attachment History Action Size Date Who Comment
PowerPointppt karlsruhe010307.ppt r1 manage 4877.0 K 2007-03-05 - 15:56 CMSUserSupport  

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Topic revision: r1 - 2007-03-05 - CMSUserSupport
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